Project Manager

Job Summary • Lead the day-to-day management, operational support and continuous improvement of PayBCAor any other systems that may be assigned. • Oversee the system during its warranty and maintenance phase, ensuring reliable, secure and timely support for business operations. • Drive the onboarding of new BCA e-services onto PayBCA and manage enhancement requests where required. • Work closely with the Finance team, Business Analyst and outsourced vendor to ensure smooth system operations, issue resolution and service delivery.

• Report to the Deputy Director (Apps Services) and support BCA's broader digital service delivery objectives through effective project, vendor and stakeholder management.

Key Responsibilities

• Oversee the day-to-day operations, maintenance and support of the PayBCA or any other systems that may be assigned to maintain service reliability and effective business support.
• Manage warranty support activities, including defect tracking, issue resolution, service requests and follow-up actions with the outsourced vendor.
• Lead the onboarding of new e-services to PayBCA, including planning, requirements coordination, testing, implementation and go-live support.
• Partner with the Business Analyst to understand business needs, assess enhancement requests and translate requirements into actionable work items for delivery.
• Work with the Business Analyst and business stakeholders to support user acceptance testing, requirements clarification, issue management and change management activities.
• Collaborate closely with the Finance team to support payment operations, reporting needs and audit-related requirements.
• Track budget utilisation and expenditure for PayBCA-related support, onboarding and enhancement activities, including monitoring committed spend and escalating budget risks where required.
• Manage enhancement requests, prioritisation and implementation to ensure alignment with business objectives, system design and operational requirements.

• Coordinate application releases, production deployments, maintenance activities and system changes in accordance with established governance processes.

• Monitor and manage operational, cybersecurity, data protection and compliance risks, including timely escalation and mitigation of issues where required.
• Manage vendor performance and service delivery to ensure adherence to contractual obligations, agreed service levels and expected quality standards.

• Provide regular updates to the Deputy Director (Apps Services) and relevant stakeholders on system operations, risks, issues, enhancements and onboarding progress.

• Promote continuous improvement in operational processes, user experience, service delivery and team collaboration.

Required Skills Skill Area Project & Service Management • Experience managing enterprise applications, digital platforms or business-critical production systems.

• Strong understanding of incident, problem, change, release and service governance processes.

• Ability to manage multiple workstreams, competing priorities and operational issues with minimal supervision. • Experience supporting budget and expenditure tracking, including contract, purchase order or invoice-related monitoring in collaboration with Finance and vendors. Cloud, DevSecOps& Delivery Tools • Working knowledgeof Government Commercial Cloud (GCC) on AWS. • Experience with GitLab for source code management, CI/CD pipelines, release coordination or deployment tracking.

• Familiarity with SHIP-HATS governance requirements and secure software delivery practices.

Business &Technical Knowledge • Experience supporting payment systems, financial applications, enterprise platforms or customer-facing digital services.

• Understanding API integrations, system interfaces and enterprise application ecosystems.

• Awareness of cybersecurity, data governance, compliance and operational risk management considerations. Stakeholder & Vendor Management • Strong communication and relationship management skills across business, finance, vendor and technical stakeholders. • Experience working closely with Business Analysts to manage requirements, enhancements and operational support activities. • Ability to bridge business and technical teams and drive outcomes through structured coordination. Qualifications • Degree in Information Technology, Computer Science, Engineering, Business, Project Management or a related discipline.

• At least 5 years of experience managing enterprise applications, technology projects or digital platforms.

• Experience in cloud-based environments, preferably GCC on AWS. • Experience managing outsourced vendors, application maintenance contracts or managed services.

• Prior experience in Government, public sector, financial systems, payment platforms or regulated environments will be an advantage.

What We Are Looking For

• A proactive and accountable Project Manager who can independently manage operational priorities while driving service improvements.
• A collaborative professional who can work effectively with Finance, Business Analysts, business users, vendors and technical teams.

• A delivery-focused individual with the ability to balance system stability, stakeholder needs, compliance obligations and enhancement delivery. • A candidate who is motivated to contribute to secure, reliable and user-centered digital payment services.