matrix is recruiting Technical Support

An opportunity to take part in the development and implementation of software modules in an advanced and complex technological environment. A large company in Ra'anana develops an advanced solution for medical imaging management that provides a full, flexible, and scalable PACS system for hospitals and medical institutions, for the management, archiving, and display of medical images and data.

As part of the role:

• Implementation and configuration of customer-tailored configurations and integrations, working with new and existing customers, solving complex issues, implementing Best Practices, writing and maintaining documentation and training materials, and transferring knowledge to support teams after the completion of the Onboarding process.

Full-time position, work from the company's offices in Ra'anana. Hybrid after the shadowing period.

Requirements:

• 2-3 years of experience in product support including experience working with servers – Mandatory
• Experience working with Oracle databases and knowledge in SQL – Mandatory
• Experience in BE development, server-side – Mandatory
• High proficiency in English, written and spoken
• Deep technical understanding of Windows-based systems
• Strong background in computer networks and virtualization
• High Troubleshooting abilities and experience working with diagnostic tools such as: Procmon, Procexp, Fiddler, Wireshark, etc.