Assistant Sales Manager (m/f) (M/F)

The ADV Manager is responsible for supervising the entire customer order management process, from receipt to delivery, as well as managing a team of sales assistants. They ensure customer satisfaction by guaranteeing the smooth running of administrative and logistical operations related to sales. As an ADV, you will play a "facilitator" role in the follow-up and management of files entrusted to you by the Sales and Marketing Director.

Team Management:

• Supervise and lead a team of sales assistants.
• Train, evaluate, and develop the team's skills.
• Coordinate tasks and distribute responsibilities within the team.
• Coordinate and streamline inter-pair relationships.
• Participate in the recruitment of assistants.
• In the event of an ADV's absence, provide interim coverage for their position.

Order Management / Production and Logistics Coordination:

• Guarantee the proper execution of receiving and processing customer orders, monitoring delivery deadlines, managing priorities, and freight forwarding of the order flow.
• Coordinate commercial activity with the logistics and manufacturing departments.
• Analyze the order flow (backlog, release, etc.).

Customer Relations:

• Manage customer requests and complaints.
• Ensure follow-up on customer payments and billing disputes in connection with the accounting department.
• Ensure the quality and efficiency of communication with customers regarding the follow-up of their orders and disputes.
• Analyze the customer satisfaction indicator.

Reporting:

• Perform follow-up for major national accounts (management of framework contracts, control of year-end rebates, pricing, etc.).
• Prepare sales and performance follow-up reports.
• Drive key indicators and propose corrective actions (budgets, commercial actions, displays, etc.).
• Lead a continuous improvement process by developing and integrating new tools, particularly those based on artificial intelligence, in order to optimize processes, ensure the reliability of indicators, and improve the performance of the ADV department.

Your Profile:

• You have a successful first experience in team management within an ADV department, with experience managing an international clientele.
• You are proficient in English, both written and spoken, and are able to communicate with international customers, partners, and interlocutors.
• You are recognized for your organizational skills, rigor, and interpersonal ease, especially on the phone.
• You possess excellent communication skills and know how to collaborate effectively with customers as well as internal teams.
• You know how to manage priorities and handle multiple files simultaneously in a dynamic environment.
• You are proficient in office tools as well as management software (ERP, CRM, etc.). You are comfortable with artificial intelligence tools and capable of using or deploying them to optimize processes and department performance.
• You enjoy cross-functional work and know how to collaborate with interlocutors from different departments.
• You are able to unite, support, and develop the skills of a team in order to achieve the set objectives.

--> Hours: fixed, Monday to Friday - 08:30-12:00 / 13:30-17:00