Customer Service
About the company
We Are Hiring: Customer Relation Officer MASSHIRO&Co. is looking for a Customer Service Representative to join our team and deliver the best service experience to our customers.
Your tasks
- Respond promptly to all customer inquiries and complaints across various platforms such as WhatsApp, Email, Instagram, etc., in accordance with established SOPs.
- Assist customers through the end-to-end purchasing process via WhatsApp, from checking stock and verifying payments to coordinating with the store team.
- Build and maintain strong relationships with customers, and conduct exclusive direct selling to VIP Customers by sharing the latest product catalogs.
- Handle customer complaints, defective product returns, and refund processes, as well as actively follow up on pending payments and expiring gift cards.
- Manage the administration and workflow of product sample loans with external parties, coordinating directly with the Product Development and GA teams.
Requirements
Job Requirements
- Minimum of a Bachelor's Degree (S1)
- Possess effective communication skills, a friendly and persuasive demeanor, and high empathy when serving customers.
- Honest, agile, solution-oriented, and meticulous in handling administration and complaints.
- Proficiency in using the Tada application is a strong plus.
- Willing to be placed in Jakarta (having an interest in the retail or fashion industry is an added advantage).