After-Sales Service Technician (M/F)

You will join the after-sales service of a distributor specializing in bathroom equipment (online sales and showroom). You will be the direct contact for individual and professional customers after delivery.

Your missions:

• Remotely diagnose (telephone, e-mail, tickets) faults and malfunctions of products: faucets, shower and whirlpool equipment, furniture, WC, towel radiators.
• Identify the faulty spare part using manufacturer references and technical exploded views, then order it from the supplier.
• Communicate in English with our suppliers, mainly in Asia: parts requests, technical drawings, follow-up on claims (e-mails and calls).
• Record and track each file until its closure in our management tool, keeping the history up to date for the team.
• Organize returns, exchanges, and refunds in connection with logistics and the sales department.
• Report recurring defects in order to improve product sheets and cataloging.

Profile: Knowledge of sanitaryware takes precedence over diplomas. IT proficiency is essential: you quickly master management software and maintain your files with rigor. Professional English required: exchanges with suppliers are conducted in English, both in writing and over the phone. You know how to remain calm and methodical when facing a dissatisfied customer or during periods of high activity.

Conditions: Sedentary position, within a team, in Longfossé (62240). Hours: Monday 8:30 AM-12:30 PM / 1:30 PM-5:30 PM, Tuesday to Friday 8:30 AM-12:30 PM / 1:30 PM-5:00 PM. No work on Saturdays or Sundays.