spesialis operasi penjualan livestream (WAJIB BISA BHS MANDARIN)
Mars Coolplay is seeking a Livestream Selling Operation Specialist to join our dynamic team in West Jakarta. This is a full-time position that plays a crucial role in managing and optimising our livestream selling operations. You will be responsible for ensuring smooth execution of all livestream commerce activities, from pre-broadcast preparation to post-event analysis. This role is essential to our retail and consumer products strategy, as livestream selling has become a key driver of our revenue growth and customer engagement.
Key responsibilities
- Coordinate and oversee all aspects of livestream selling events, including scheduling, technical setup, and host briefings
- Monitor livestream performance metrics in real-time, including viewer engagement, conversion rates, and sales targets
- Manage inventory coordination with warehouse and logistics teams to ensure product availability during livestream events
- Liaise with product teams to prepare product information, pricing, and promotional details for broadcast
- Handle technical issues and troubleshooting during live broadcasts to minimise downtime and disruptions
- Analyse post-livestream data and generate performance reports to identify areas for improvement
- Train and support livestream hosts and moderators on operational procedures and best practices
- Maintain compliance with platform guidelines and company policies during all livestream activities
- Collaborate with marketing and sales teams to develop strategies that increase viewer retention and sales conversion
- Manage customer inquiries and concerns that arise during livestream events
What we're looking for
- Proven experience working in e-commerce, livestream commerce, or retail operations, preferably in a similar role
- Strong understanding of livestream selling platforms and e-commerce metrics
- Excellent organisational and multitasking abilities with the capacity to manage multiple livestream events simultaneously
- Outstanding communication skills to work effectively with cross-functional teams including marketing, sales, and logistics
- Proficiency in data analysis and ability to interpret performance metrics to drive operational improvements
- Quick problem-solving skills and ability to remain calm under pressure during live broadcasts
- Familiarity with inventory management systems and point-of-sale technology
- Strong attention to detail and commitment to maintaining high-quality customer experiences
- Fluency in Mandarin, Indonesian and English, both spoken and written
- Bachelor's degree in Business, Marketing, Retail Management, or a related field is preferred
What we offer Working at Mars CoolPlay, you will be part of a forward-thinking company that values innovation and employee growth. We offer competitive compensation packages and opportunities for professional development within a rapidly growing sector. Our workplace culture emphasises collaboration, creativity, and continuous improvement. We provide a supportive team environment where your contributions are recognised and valued. As part of our commitment to employee wellbeing, we offer flexible working arrangements where practical, and we encourage open communication about any support or adjustments you may require.
Skills: Content Creation, Teamwork, Live Streaming