Receptionist Supervisor – Rooms Controller

Position summary

Process all guest check-ins, verifying guest identity and form of payment, assigning rooms, and activating or issuing room keys. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes and document exceptions. Secure payment before issuing room keys, and verify or adjust billing.

Compile and review daily reports, logs, and contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met.

Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure the bank at the beginning and end of each shift. Obtain manual authorizations and follow all accounting procedures. Notify Loss Prevention or Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating, and coaching employees. Serve as a role model and first point of contact for the Guarantee of Fair Treatment and Open Door Policy process. Develop and maintain positive working relationships, support the team in reaching common goals, and listen and respond appropriately to employee concerns.

Follow company policies and procedures. Report accidents, injuries, and unsafe work conditions to a manager. Complete safety training and certifications. Ensure personal appearance is clean and professional. Maintain the confidentiality of proprietary information and protect company assets.

Welcome and acknowledge guests. Anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak clearly and professionally. Prepare and review written documents accurately and completely. Answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers and point-of-sale systems.

Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance. Perform other reasonable job duties as requested by supervisors.

Preferred qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related work experience: At least 1 year of related work experience.
• Supervisory experience: At least 1 year of supervisory experience.
• License or certification: None.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strives to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With a name synonymous with hospitality around the world, we are proud to welcome you to explore a career with Marriott Hotels. By joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first because when they’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, and intuitive, and they carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott.

Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, and recognition, and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s the JW Treatment.

By joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.