Lobby Ambassador

Position summary

Respond promptly to all guest needs and requests and communicate with appropriate staff and departments as needed to fulfill guest requests. Fill service cart with supplies and transport cart to assigned area. Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Replace guest supplies in rooms and deliver VIP amenities. Remove trash and room service items. Check that all appliances are present in the room and in working order. Straighten desk items, furniture, and appliances. Assess room cleanliness and if cleaning is required, notify Housekeeping of the required tasks (e.g., dirty linens, unmade bed, surface dust, carpets require vacuuming, etc.). Provide lifestyle services upon request, including but not limited to packing and unpacking, pressing and ironing, shoe polishing, food and drink deliveries and setups, workout setups, etc.

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with