Guest Liaison Coordinator

Start your journey with us

Can you imagine waking up to the sound of silence where the horizon stretches endlessly and the desert whispers stories of centuries past? Welcome to Al Maha, a Luxury Collection Desert Resort & Spa, a timeless sanctuary hidden among the rolling dunes of the Dubai Desert Conservation Reserve.

Here, every sunrise paints the sands in gold, and every moment invites you to slow down and reconnect with nature, with purpose, and with yourself. Among lush palm groves and desert wildlife, our 42 private pool villas offer a world apart, a place where luxury feels natural and authenticity breathes in every detail, from handcrafted interiors to views that blur the line between sky and earth.

Our story is one of heritage, passion, and belonging, and now, it could be yours too. Join a team that brings the spirit of Arabia to life, crafting experiences as unforgettable as the desert itself.

Love what you do even more

At Marriott, we believe exceptional guest experiences begin with how we treat our associates. At Al Maha, you’ll become part of a close-knit family that values passion, purpose, and pride in what we do.

We’re looking for talented and dedicated individuals to join our team, and in return, we offer you the following:

• A career with limitless horizons, from the golden dunes of Al Maha to over 8,000 Marriott hotels worldwide, where new opportunities await.
• Professional growth and mentorship guided by some of the region’s most accomplished hoteliers.
• Competitive salary and benefits, including on-property accommodation and full-board meals.
• Exclusive Marriott privileges, discounted stays and dining, plus special rates for friends and family.
• Comprehensive medical and life insurance coverage.
• All the tools, resources, and support you need to excel every day.

Our expectations from the role

Job summary

To ensure the professional and effective running of the day-to-day rooms administrative operations in accordance with all Luxury Collection service standards and in line with Marriott Hotels and Resorts policies and procedures. To provide personalized services and direct coordinating of all aspects of the guests’ stay at the resort, through the coordination of the other operations units. To act as the primary link between the guests and the operations, being responsible for ensuring delivery of the resort’s services to visitors and guests. To maintain accurate procedures for guest reception, check-in and pre-arrival formalities, and arrange daily activities in line with the resort’s services and functionality.

Scope / business context

A full-time position based at Al Maha Desert Resort and Spa, The Luxury Collection.

Number of direct reports - 2

Titles of direct reports – 2

Candidate profile

Experience:

• At least 2 years working experience in a position relevant to front office procedures from 5-star hotels and resorts.
• Experience in working in remote locations is a strong asset.

Skills and knowledge:

• Strong communication skills (verbal, listening, writing).

Education or certification:

• High school diploma or higher.

Specific duties

The following are specific responsibilities and contributions critical to the successful performance of the position:

• Assist front office leaders to coordinate all activities, operations, and running of Guest Services Center whilst actively displaying proactive teamwork.
• Together with direct reports, take a leading role in positively representing the company with guests through reinforcing a customer-focused approach to hotel operations at all times and harnessing Guest Satisfaction Survey (GSS) data as a tool to measure success.
• Actively drive Marriott International programme and ensure daily, monthly, and yearly targets are being met.
• Run and review pre-arrival and GPS reports and ensure to keep a steady communication platform in the system for all arriving guests.
• Manage all GXP functionalities and processes and ensure full usage of the same by all direct reports.
• As a pre-arrival communication ambassador, ensure all guests are engaged prior to arrival to resort and all other departments are aware of any special occasions or preferences communicated by the guests.
• Ensure quality of data is maintained within the property management system enabling accurate guest history and preferences.
• Ensure that all written guest feedback concerning Front Office or Rooms is responded to within 48 hours of receipt.
• Ensure effective channels of communication are in place maximizing the opportunities of distributing the information available and encouraging ideas and participation from team members, through monthly team briefings, daily morning meetings, and daily operations meetings.
• Supply and coordinate effective training to AYS team to carry out duties as required.
• Ensure training profiles are in place and kept up to date.
• Participate as a member of the Hotel Fire and Emergency Team as required.

In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey.

In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.