Director of Front Office

Your tasks

Responsible for all front office functions and staff as well as security staff functions. Areas of responsibility include bell staff, switchboard operations, guest services/front desk, retail/gift shop, concierge, valets, and security, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Works to establish a safe and secure environment for all guests and associates. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

Requirements

Education and experience

• High school diploma or GED; 6 years experience in the guest services, front desk, or related professional area.
• OR
• 2-year degree from an accredited university in hotel and restaurant management,