Chief Engineer

About the company

At more than 100 award-winning properties worldwide, The Ritz-Carlton ladies and gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful, and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Your tasks

Manages all engineering and maintenance operations, including maintaining the building, grounds, and physical plant with particular attention towards safety, security, and asset protection. Accountable for managing the budget, capital expenditure projects, preventative maintenance, and energy conservation. Responsible for maintaining regulatory requirements. Leads the emergency response team for all facility issues.

Maintenance & repairing

• Assist assistant director of engineering in preparing administrative reports, budgets, etc. as required
• Assist assistant director of engineering in leading daily line-ups to ensure the Ritz-Carlton philosophy is known and energized by all staff members; participate in weekly and monthly departmental meetings
• Support total quality management, lead problem-solving team meetings, manage good idea boards, and strive to continuously improve
• Attend necessary meetings and functions (in the absence of assistant director of engineering) to support and provide input towards the success of the hotel
• Maintain knowledge of hotel features and services, hours of operation, daily house count, and expected arrivals and departures to ensure work orders are scheduled around critical times
• Review daily log books prior to the shift starting and discuss any opportunities with the assistant director of engineering before delegating work assignments
• Conserve energy by maintaining the utility management program
• Inspect and maintain all building systems and life safety systems to ensure minimum downtime, expense, and discomfort to our guests
• Interview and select applicants as needed, utilizing the quality selection process
• Ensure employees maintain safe conditions and procedures in work areas and other associated areas; ensure each employee successfully completes the training certification process and reviews all departmental safety information (i.e., job safety analyses and material safety data sheets)

Leadership

• Lead and direct the rest of the engineering team
• Monitor systems, equipment, and coordinate with internal and external maintenance requests to rectify situations immediately
• Perform tasks of the assistant director of engineering in his absence
• Motivate staff members to achieve common goals
• Promote a positive work environment
• Be firm and fair with the team
• Maintain and review hotel standard operating procedures
• Continuously look for ways to improve engineering services

Training and development of others

• Perform ad hoc on-the-job individual and team trainings as needed to ensure that all team members have adequate knowledge and coordinate with the engineering team to rectify any lack of knowledge immediately
• Drive the engineering brand standards and appropriate engagement and communication with guests and colleagues
• Proactively participate and assist the engineering management to plan and carry out maintenance and repairing of the systems and equipment

Communication

• Ensure that all pertinent information is provided to concerned departments, guests, and colleagues
• Ensure that all communication with departments, guests, and colleagues is complete, accurate, engaging, and positive
• Maintain confidentiality of all guest information
• Attend daily line-ups and communicate all challenges and successes with the rest of the team
• Promptly, accurately, and consistently report all maintenance programs and how they were carried out
• Attend designated meetings
• Act as the point of contact for other departments for all engineering-related issues
• Ensure and emphasize prompt solutions and reporting of any maintenance or repairing during the shift
• Ensure that challenges are escalated to assistant director of engineering, director of engineering, or general manager if needed and ensure that all such incidents are discussed in the next line-up and departmental meeting

Other

• Plan and schedule work for the team ensuring proper distribution of assignments and adequate staffing, space, and facilities for subsequent performance of duties
• Successfully develop and implement short-term and small-scale projects
• Accurately estimate and request resources required to successfully achieve goals
• Promote open-door policy among staff members
• Identify and resolve performance problems not in line with company standards
• Consistently apply hotel standards and procedures in evaluation and discipline of staff
• Administer fair employee performance appraisals in a timely manner
• Achieve objectives through direction and delegation
• Set standards for the department in image, appearance, and grooming; properly represent the company and the profession to outside organizations; return business telephone calls the same day
• Manage the purchasing, inventory, and price value relationship of all parts and tools
• Coordinate carpentry projects and control all painting and decorating projects
• Oversee maintenance of plumbing systems, grounds and landscaping, swimming pool water features, the central plant, HVAC systems, kitchen facilities, refrigeration systems, laundry facilities, electrical systems, and sewage systems
• Maintain the guest rooms and public areas utilizing the preventive maintenance program
• Learn, understand, and energize The Ritz-Carlton Gold Standards among engineering staff
• Practice emergency procedures in compliance with hotel and company standards; react and assist in hotel emergency situations as needed
• Conduct periodic inspections of the hotel buildings and facilities to determine repair needs; establish and coordinate programs of preventive maintenance
• Ensure all CARE programs are carried out
• Determine priorities for the enhancement, repair, and modification of building facilities and equipment; develop five-year plan for enhancement and maintenance of facilities and communicate needs to the assistant director of engineering
• Ensure that all work is performed to The Ritz-Carlton standards
• Effectively communicate with staff in verbal or written form, listen and observe to ensure comprehension, and keep staff well informed
• Consistently set high standards of quality
• Team members demonstrate commitment to provide quality service, establish and monitor procedures designed to measure quality, and recommend improvements based on experience and feedback obtained
• Prepare reports and analyses setting forth progress, adverse trends, and appropriate recommendations and conclusions
• Recommend various personnel actions including, but not limited to, hiring, performance appraisals, promotions, transfers, and vacation schedules
• Inspect completed work to ensure compliance with blueprints, specifications, instructions, and applicable federal, state, and local codes; direct any rework or modification
• Report any unusual findings or safety hazards immediately to the assistant director of engineering
• Understand and practice hotel emergency fire procedures
• Assist the assistant director of engineering to conduct department meetings
• Follow all department procedures and instructions
• Learn, understand, and energize The Ritz-Carlton philosophy and Gold Standards

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz-Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our employee promise, credo, and our service values. Our promise to you is that we offer the chance to be proud of the work you do and who you work with.

Requirements

Education and experience

• Engineering degree or diploma in any engineering field or equivalent required
• Must have minimum 5 years experience with The Ritz-Carlton or another hotel company in the engineering department in a similar position

Other

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.