Artisan (AC Technician)

About the company

Start your journey with us Can you imagine waking up to the sound of silence where the horizon stretches endlessly and the desert whispers stories of centuries past? Welcome to Al Maha, a Luxury Collection Desert Resort & Spa, a timeless sanctuary hidden among the rolling dunes of the Dubai Desert Conservation Reserve.

Here, every sunrise paints the sands in gold, and every moment invites you to slow down and reconnect with nature, with purpose, and with yourself. Among lush palm groves and desert wildlife, our 42 private pool villas offer a world apart, a place where luxury feels natural and authenticity breathes in every detail, from handcrafted interiors to views that blur the line between sky and earth.

Our story is one of heritage, passion, and belonging, and now, it could be yours too. Join a team that brings the spirit of Arabia to life, crafting experiences as unforgettable as the desert itself.

Love what you do even more At Marriott, we believe exceptional guest experiences begin with how we treat our associates. At Al Maha, you’ll become part of a close-knit family that values passion, purpose, and pride in what we do.

In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

The Luxury Collection Hotels & Resorts With over 120 properties in more than 35 countries, The Luxury Collection offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey.

In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Your tasks

To inspect, repair, and maintain HVAC, air quality control, and refrigeration equipment. Maintain and conduct daily inspections of the mechanical plant. Monitor and control property temperatures. Monitor and analyze energy and utilities usage. Calibrate all controls, gauges, meters, and other HVAC ancillary equipment. Assemble, install, and maintain pipe assemblies, fittings, valves, etc., relating to HVAC systems and equipment.

The following are specific responsibilities and contributions critical to the successful performance of the position:

• Inspect, repair, and maintain HVAC equipment (e.g., air condition units, exhaust fans, fridge, cold rooms, undercounts, ice machines), replacing air filters, and cleaning coils, including deep cleaning of ice cube machines.
• Handle shift duties assigned by shift supervisor.
• Repair electrical appliances of the property.
• Ensure all electrical panel safety devices are working properly and service is done as per schedule.
• Perform all duties of an HVAC technician.
• Perform repairs for heating, ventilation, air-conditioning, and refrigeration systems in the resort facilities.
• Respond and attend to guest complaints and repair requests.
• Communicate with guests or staff to resolve any HVAC maintenance issues.
• Make periodic rounds to all areas to support equipment and maintain operating log of conditions observed.
• Maintain records of work done, time records, and preventive maintenance (P/M) records through the transcendent system.
• Update the work order log book and inform the engineering supervisor on duty of the status of work done.
• Read blueprints, work from manufacturer’s operating manuals, or apply knowledge of equipment to devise appropriate repairs.
• Visually inspect tools, equipment, or machines.
• Be knowledgeable in advanced troubleshooting of refrigerant systems and control systems, skilled in reclaiming refrigerant, ensuring proper regulatory paperwork on the same.
• Knowledgeable in sheet metal, AC duct fabrication, and assembly.
• Working knowledge of various Building Automation Systems (BAS).
• Coordinate with service representatives and others as necessary to accomplish installations or repairs.
• Identify, locate, and operate all shut-off valves for equipment and all utility shut-offs for buildings.
• May instruct personnel in proper use and operation of heating/air-conditioning equipment, etc.
• May participate in energy use studies and energy savings programs as requested by the chief engineer.
• Use the Lockout/Tag-out system before performing any maintenance work.
• Display basic computer skills including inputting air handler schedules and making temperature changes.
• Test, troubleshoot, and perform basic repair on all types of equipment when required.
• When required, perform basic repairs and troubleshooting such as plumbing, electrical components, vacuum cleaners, internet devices, replacing electrical switches and bulbs, and other guest room items.
• Plan, recommend, and carry out an approved program on scheduled maintenance.
• Perform preventive maintenance for all HVAC units and refrigerators as per schedule and update the transcendent system daily.
• Recharge a variety of air conditioning and refrigeration systems by selecting the appropriate refrigerant.
• Maintain maintenance inventory and requisition parts and supplies as needed.
• Follow up with duty supervisor; keep records of refrigerant usage.
• Responsible for implementation of energy conservation techniques on HVAC systems.
• Enter and locate work-related information using computers.
• Communicate each day's activities and problems to other shifts using approved hotel communication programs and standards.
• Perform other reasonable job duties as requested.
• Ensure refrigeration usage is monitored, recorded, and updated to shift supervisor or technical foreman.
• Attend dune functions and picnic setups as requested.
• Maintain engineering area safe, clean, and orderly.
• Keep close coordination with other engineering staff for smooth operation.
• Participate in departmental meetings and training.
• Assist in energy conservation programs; follow up with banquet staff to save electricity and air conditioning when meetings are over.
• Comply with hotel and corporate LSOPs and SOPs.
• Attend all safety and fire training and adhere to safety instructions at work to prevent accidents.
• Document all work performed and any spares used.
• Serve as an active member of the hotel emergency response team.
• Carry out any requests asked of you by your immediate supervisor.
• Take an active role in the TQM process.
• Ensure a high level of hospitality and guest concern at all times.
• Practice “empowerment” and do whatever it takes to satisfy the guest.
• Accident prevention and safety: be aware of all existing departmental job safety analysis and strive to work in an accident-free manner, creating a safe working environment for yourself and others.
• Maintain high standards of GSS and brand standards for guest rooms and related areas.
• Carry out other job assignments given by shift supervisor or designate as business demands (guest room checking and assigned area checking and update the checklist).

Requirements

Candidate profile Experience: Minimum 3 years hotel or related work experience.

Skills and knowledge

• Ability to read and follow blueprints / schematics.
• Ability to assemble, install, test, and troubleshoot HVAC equipment.
• Good understanding of HVAC code (both local and ASHRAE).
• Demonstrated knowledge of HVAC tools and instrumentation.
• Knowledge of Lock/Tag-Out protocol, OSHA, and other HVAC safety procedures.
• Understanding of maintenance inventory and requisition of parts and supplies as needed.
• Ability to verbally communicate effectively with guests and co-workers.

Education or certification: Minimum technical, trade, or vocational certificate/diploma or equivalent.

What we offer

We’re looking for talented and dedicated individuals to join our team, and in return, we offer you the following:

• A career with limitless horizons, from the golden dunes of Al Maha to over 8,000 Marriott hotels worldwide, where new opportunities await.
• Professional growth and mentorship guided by some of the region’s most accomplished hoteliers.
• Competitive salary and benefits, including on-property accommodation and full-board meals.
• Exclusive Marriott privileges, discounted stays and dining, plus special rates for friends and family.
• Comprehensive medical and life insurance coverage.
• All the tools, resources, and support you need to excel every day.

Other

Scope / business context A full-time position based at Al Maha Desert Resort and Spa, The Luxury Collection. Number of direct reports: 0 Titles of direct reports: shift supervisor / technical foreman / chief engineer

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.