Vice President, Business Operations

Marksman Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Marksman's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

THE ROLE

We are entering the next stage of growth and are looking for a transformational operations leader to help build the operating infrastructure that will scale the company for years to come.

Reporting to the COO, the VP, Business Operations will design, standardize, and implement the processes, playbooks, operating rhythms, reporting frameworks, and governance that drive consistency across a growing national organization.

This is a hands-on transformation role for a builder who enjoys turning ambiguity into scalable operating models. Rather than inheriting mature systems, you'll help create them—partnering across Operations, HR, Finance, and Technology to build the operating discipline that enables the business to execute consistently as it grows.

WHAT YOU'LL BUILD & LEAD

Design and implement enterprise operating playbooks and standardized business processes.

Build KPI frameworks, executive dashboards, and business reporting that improve visibility and decision-making.

Establish operating rhythms, including weekly business reviews, QBRs, governance, and accountability mechanisms.

Lead cross-functional transformation initiatives from design through implementation, ensuring changes are adopted across the business.

Develop change management strategies that drive sustainable adoption of new ways of working.

Partner with HR to strengthen performance management, succession planning, and organizational effectiveness.

Identify opportunities to leverage automation and AI to improve operational efficiency, reporting, and business execution.

Organizational Effectiveness & Talent Discipline

Drive consistency in operating playbooks and field execution standards across regions

Partner with the CHRO to strengthen performance management systems and rigor

Help implement and scale high-potential identification and development programs

Support succession planning for key operational and regional leadership roles

Ensure talent decisions are aligned with business performance and strategic priorities

Reinforce a culture of accountability, coaching, and measurable performance outcomes

Success After 12 Months

Fully implemented operating cadence and KPI framework

Clear visibility into performance, profitability, and cost drivers

Improved forecast accuracy and financial discipline

Stronger accountability across regions and functions

Increased consistency in field execution and playbook adherence

Successful rollout of key enterprise initiatives (e.g., technology deployments) across regions

More robust performance management and talent pipelines in place

Leadership team making faster, more informed, and more disciplined decisions

REQUIREMENTS

Experience

10+ years leading business operations, operational excellence, process transformation, PMO, shared services, or continuous improvement initiatives

Experience building operating models, governance frameworks, and standardized processes in large multi-site organizations

Process success creating playbooks, operating cadences, KPI frameworks, and accountability mechanisms from the ground up

Experience leading enterprise-wide, cross-functional transformation initiatives across Operations, HR, Finance, and Technology

Experience in large, distributed organizations (multi-site, 5,000+ employees)

Background in field-based operations (e.g., security, facilities, logistics, services) preferred

Capabilities

High business IQ — connects operations, financial outcomes, and execution

Structured and systems-oriented — drives rigor in performance, programs, and people processes

Strong program leadership — ensures initiatives are executed consistently across a distributed organization

Executive presence — able to influence and challenge senior leaders

Analytical depth + practical judgment — not just reporting, but decision-shaping

Operator mindset — understands real-world execution at scale

Style

Low ego, high accountability

Direct, clear communicator

Comfortable operating in complexity and ambiguity

Balances speed with rigor

Values both performance outcomes and people development

Compensation: $150,000-$175,000, 25% bonus

#IND3