Industrial Equipment Maintenance Technician (M/F)
Markem-Imaje is a recognized global manufacturer of product identification and traceability solutions. Our connected solutions help manufacturers reduce waste, increase efficiency, achieve compliance, and protect their brand.
We offer the most complete range of marking and coding systems on the market, as well as software, services, and consumables so that our customers can streamline all their printing needs with a single supplier.
The position:
Markem-Imaje is recruiting a Field Customer Service Technician to operate primarily in part of Normandy, ideally based near Vire (14).
Within the France Operations Department, you will join the Customer Service team. Depending on service requirements and in direct collaboration with sales engineers, you will develop technical service for customers across the entire range of products and services.
Your main missions:
Ensure preventive maintenance services. Ensure the installation of equipment and software at customer sites. Advise the customer on the optimization and use of the provided equipment. Write daily intervention reports and visit reports. Ensure troubleshooting at customer sites (intervention, diagnostics). Ensure the follow-up of certain files in direct link with the technical support team. Ensure the proper management and optimization of your stock. Occasionally provide "hot line" support to customers.
Experience and prerequisites:
Technical training BAC +2/3, such as DUT Génie électrique/BTS électrotechnique, Licence pro Maintenance or equivalent. Ideally, you have initial experience in customer service on multi-technical equipment in an industrial environment. You have basic knowledge of industrial computing and networks. You know how to work with technical documents in English. You are available and ready to sleep in a hotel (1 or 2 nights per week).
Ideal skills and soft skills:
Versatile and curious, you will undergo training on Markem-Imaje products and accompany an experienced customer service technician at the start of your role. Rigorous, you enjoy customer contact and satisfaction. You are self-disciplined (decentralized work). You will be required to intervene in Normandy (14, 50, 61) and occasionally in neighboring departments.
The right candidate must be in agreement with our values and our corporate culture:
Spirit of enterprising together Winning with our customers Ethics, transparency, and trust Result culture Respect and valuing individuals
If you believe you match our values and have the experience we are looking for, then apply! We look forward to meeting you.
What we offer: Package including: Fixed + bonuses Profit-sharing and incentive schemes Company vehicle Leave and rest days (approximately 24 RTT days) Meal vouchers Benefits from the Comité Social et Economique Referral bonus for recruitment Growth opportunities in an international environment Annual increase based on performance