Reservations Supervisor
Machine translation — original language: Spanish.Show original
Join Marival Resorts as a Reservations Supervisor!
At Marival Resorts, we are looking for talent passionate about hospitality, with strategic vision, attention to detail, and leadership skills to join our team as a Reservations Supervisor. The position aims to coordinate and supervise the daily operation of the area, guaranteeing an exceptional experience for our guests from the first contact and ensuring the correct management of reservations across all our distribution channels.
We are looking for talent with:
- Experience in hotel reservations.
- Knowledge in hotel operation, distribution channels, PMS, and CRS.
- Proficiency in tools such as OPERA, DUETTO, and Excel.
- Intermediate or advanced English.
- Leadership, analytical capacity, organization, and customer orientation.
What will you do?
- Supervise and develop the Reservations team.
- Ensure the correct capture, modification, and follow-up of reservations.
- Manage special requests, changes, incidents, and escalated cases.
- Follow up with agencies, tour operators, OTAs, and commercial partners.
- Monitor operational indicators, productivity, and service quality.
- Propose continuous improvements in the department's processes.
- Collaborate on special projects and strategies for the Reservations area.
Requirements
- Minimum education: Higher education - Bachelor's degree 2 years of experience
- Languages: English
- Knowledge: Team management
- Keywords: residente, encargado, supervisor, subgerente, responsable, coordinador, gestor, capitan