IT Business and Relationship Manager

This position is established as senior Management and Program Analyst and Business Relationship Manager (BRM) within the Department of Information Technology (DoIT). The employee serves as the primary interface between IT and business units, ensuring that IT services, resources, and investments are aligned with institutional priorities.

Major duties

The IT Business and Relationship Manager: Serves as a senior advisor to the Director, DoIT, and primary point of integration across business needs, IT services, and operational functions, including budget, acquisition, governance, and administrative operations, to deliver value to stakeholders and support mission outcomes. The position combines stakeholder engagement, program analysis, financial stewardship, and operational oversight, ensuring effective service delivery, resource utilization, and continuous improvement across the IT portfolio. Serves as the primary liaison between the Department of Information Technology (DoIT) and Academy business units to align IT services, resources, and investments with institutional priorities; leads stakeholder engagement to capture business requirements, manage competing priorities, resolve service issues, and evaluate value realization (ROI). Leads the full lifecycle of DoIT budget formulation, execution, and financial monitoring; performs complex financial analysis, develops multi-year IT spend plans and forecasting models, and advises senior leadership on funding strategies, reprogramming, and compliance with federal appropriations law. Manages the IT acquisition lifecycle from strategy through execution; advises leadership on contracting strategies and procurement risks, serves as a Contracting Officer's Representative (COR) or technical advisor, and evaluates contractor performance against cost, schedule, and service level agreements. Establishes and oversees administrative controls, asset management workflows, and governance frameworks across DoIT; develops Standard Operating Procedures (SOPs) and leads preparations for OMB Circular A-123 internal control reviews and external audits to ensure institutional compliance and transparency. Conducts complex qualitative and quantitative analyses of IT programs, service delivery metrics, and resource utilization; serves as a senior advisor to the Director of DoIT by developing actionable recommendations, executive briefings, and long-range IT resource strategies to support institutional decision-making. The ideal candidate for this position is a strategic, results-driven IT leader who thrives as the primary bridge between Information Technology operations and executive business units. You bring a proven track record of aligning IT services, resources, and enterprise investments with overarching institutional goals. As a senior advisor to leadership, you excel at building trusted relationships across diverse stakeholder groups, translating complex business needs into actionable technology and operational plans, and driving continuous service improvement.

Qualifications

To meet the minimum qualifications for this position, you must meet the specialized experience requirements. To qualify for the Grade 13, you must have at least one year of experience equal or equivalent to the GS-12, it must include: Experience serving as a primary liaison between IT and business units, translating institutional requirements into technology, financial, and operational strategies while managing stakeholder expectations and service performance. Experience managing the lifecycle of IT budget formulation, execution, and financial tracking, including developing spend plans, forecasting models, and financial analyses in compliance with federal financial regulations. Experience conducting qualitative and quantitative evaluations of IT programs, identifying operational risks or inefficiencies, and preparing executive-level briefings and strategic recommendations for senior leadership. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: Knowledge of Business Relationship Management & Stakeholder Alignment: Expert knowledge of business relationship management (BRM) principles, customer service strategies, and stakeholder engagement practices to align IT resources with institutional priorities. Knowledge of Federal Budget & Financial Management Principles: Comprehensive knowledge of federal budget formulation, execution, and financial monitoring, along with appropriations law, to oversee IT funding and conduct financial analyses. Knowledge of Acquisition Lifecycle & Contract Governance: Expert knowledge of IT procurement workflows, FAR-based acquisition practices, and COR contract management to ensure deliverables meet cost, schedule, and quality standards. Knowledge of IT Governance, Internal Controls & Audit Compliance: Comprehensive knowledge of administrative governance frameworks, asset accountability, and OMB Circular A-123 review procedures to ensure audit readiness and operational compliance. Ability to Conduct Program Analysis & Communicate Executive Recommendations: Advanced skill in qualitative and quantitative program evaluation methodologies, paired with the ability to synthesize complex data into executive briefings, policy recommendations, and strategic resource plans. For all types of consideration, experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. For additional information about applying to Federal positions, please click on the following link: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-policies/#url=e4 All applicants must meet all qualification requirements by the closing date of this announcement.

Requirements

CONDITIONS OF EMPLOYMENT: As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance the organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. SELECTIVE SERVICE: Males born after 12/31/1959 must be registered for the Selective Service. GOVERNMENT TRAVEL CARD: This position involves travel. A government contractor-issued travel card will be issued and must be retained for official business only. BACKGROUND INVESTIGATION: A background security investigation is required for all selected individuals. Appointment will be subject to the applicant's successful completion of the security investigation and favorable adjudication. Failure to meet these requirements will be grounds for termination. PROBATIONARY PERIOD: You must complete a one-year probationary period (unless already completed). TIME-IN-GRADE: Federal applicants must have served 52 weeks at the next lower grade in the competitive or excepted service in the executive branch to satisfy time-in-grade restrictions contained in 5 CFR 300, Subpart F. See Other information for additional instructions.