Warmly welcome and engage all guests visiting the Infinity Pool
Share a quick introduction of the offerings available while escorting guests to their dedicated sun beds
Provide exceptional service and create a memorable experience for all guests
Set up and maintain the available sun beds, ensuring that they are ready for the next guests
Take and process food and beverages orders
Interact with guests and answer their inquiries appropriately
Process guests’ requests. Own and communicate requests that are not directly related to the Infinity Pool, to the respective department and ensure that the requests are fulfilled
Conduct tours at the Infinity Pool
Ensure the availability of fresh towels, and present them to the guests
Maintain and ensure that the towel distribution counter and return bins are neat
Ensure that the Infinity Pool deck area is clean and presentable
Ensure adherence to Company policy for access to the Infinity Pool
Bid all guests with a fond farewell upon their departure
Departmental Related
Be familiar with the local community and major events in town, and make appropriate recommendations to guests to enhance their stay
Maintains close liaison with all other Departments to have a good understanding of other Departments’ operational flow, thus ensuring seamless guest experiences
Monitor activities in the Infinity Pool and report any suspicious characters, items or/and activities to the Manager
Perform administrative duties as requested such as filing of reports
Contribute ideas to improving the operations of Pools & Recreation
Job Requirements
Excellent guest relations and communication skills
Possess a good command of spoken and written English
Able to speak in front of groups
Be willing to work shifts in an outdoor Pool environment
Team player who takes the initiative to assist other Team Members when required