Project Manager

🌟About Mapal

We are a fast-growing B2B SaaS company transforming how hospitality businesses operate through technology. Mapal Group provides an integrated platform that helps restaurants, hotels, and contract catering brands optimize operations, empower their teams, and scale efficiently. Operating across Europe, the UK, and LATAM, we continue to expand our footprint as we accelerate our growth.

💡Our Culture

Our culture is shaped by six core values: Commitment, Customer Obsession, One Team, Ownership, Resilience, and Think Big. These values drive everything we do, from how we support our customers to how we work together as a team. We seek individuals who embody these values, bringing passion and creativity to their work, taking ownership of their contributions, and embracing collaboration and innovation to achieve ambitious goals.

🎯Role Overview

The Professional Services Project Manager is responsible for leading the successful delivery of customer-facing B2C software implementation projects for Mapal’s market-leading hospitality management solutions. Reporting to the Project Management Team Lead within the Professional Services (PS) organisation, this role plays a critical part in ensuring high-quality, efficient, and commercially sound project execution.

The Project Manager will work closely with Professional Services Consultants, cross-functional internal teams, and customer stakeholders to plan, coordinate, and deliver projects from initiation through to completion. The role requires strong ownership of timelines, scope, budget, and customer expectations, ensuring projects are delivered on time, within scope, and aligned with both customer objectives and business priorities.

🛠 Key Responsabilities

This is a hands-on role suited to a proactive, solutions-oriented Project Manager who thrives in a customer-facing, fast-paced environment.

• Lead the end-to-end delivery of B2C software implementation projects, ensuring alignment with scope, timelines, and quality standards
• Coordinate cross-functional internal teams and third-party stakeholders to ensure seamless project execution
• Define, develop, and maintain comprehensive project plans to track progress, milestones, dependencies, and deliverables
• Proactively manage changes to project scope, schedule, and cost, ensuring appropriate governance, documentation, and stakeholder alignment
• Monitor and report on project performance using relevant tools, metrics, and KPIs, ensuring transparency and informed decision-making
• Identify, assess, and mitigate project risks and issues, taking corrective action where required
• Provide clear, timely status reporting to stakeholders and escalate risks or blockers where necessary
• Build and maintain strong customer relationships, managing expectations while ensuring alignment with business objectives
• Drive continuous improvement by applying best practices, lessons learned, and developing leadership capability within project delivery

Requirements

• Demonstrated experience in project management, preferably within customer-facing software implementation environments
• Proven track record delivering customer projects in a global or multi-regional setting
• Ability to work both independently and collaboratively within cross-functional teams
• Demonstrated ability to manage competing priorities, adapt to changing requirements, and perform effectively in a fast-paced, high-growth environment
• Strong commercial awareness, with the ability to balance customer satisfaction while safeguarding business objectives and profitability
• Strong working knowledge of Microsoft 365 (including Teams, SharePoint, and related collaboration tools)
• Experience with professional services automation (PSA) tools or project management platforms (e.g., Smartsheet, Jira, Asana, or similar)
• Business-level proficiency in multiple languages (English required; Spanish required; French highly desirable)
• Flexibility to adjust working hours when needed to support global stakeholders and project demands
• Formal project management certification (e.g., PRINCE2, PMP) is advantageous

Key skills

• Excellent written and verbal communication skills, with the ability to engage effectively with both technical and non-technical stakeholders
• Strong organizational and time management skills, with high attention to detail and the ability to prioritize multiple activities effectively
• Well-developed interpersonal skills, with the ability to build relationships and collaborate in diverse, cross-cultural teams
• Analytical problem-solving skills, including the ability to assess issues, identify solutions, and resolve challenges proactively before escalation
• Confident and professional approach, with the ability to communicate clearly, set expectations, and provide constructive challenge when necessary

Equal Employment Opportunity

At Mapal, we believe our differences make us stronger. We’re proud to offer equal opportunities to everyone, no matter your background, identity, or life experience. What matters most to us is your talent, your passion, and the ideas you bring to our team. We’re committed to creating an inclusive workplace where everyone feels valued, respected, and supported. In line with applicable European regulations, we provide reasonable accommodations for candidates and employees with disabilities. If you require any assistance during the application or interview process, please inform the Talent Acquisition team.