IT Support and Infrastructure Specialist

We are looking for an IT Support and Infrastructure Specialist to play a key role in the management, maintenance, and improvement of the technological infrastructure, actively participating in both day-to-day operational tasks and initiatives oriented towards innovation and efficiency.

What will be your main challenges?

• Provide first and second-level technical support to internal users, resolving incidents related to hardware, software, networks, and corporate systems.
• Administer and maintain the technological infrastructure, ensuring the availability and correct functioning of servers, networks, computer equipment, and technological services.
• Install, configure, and update workstations, printers, mobile devices, and other technological equipment.
• Manage access, permissions, and technological resources, ensuring compliance with information security policies.
• Participate in the implementation and maintenance of software solutions, including both internal developments and third-party applications.
• Collaborate on technological modernization projects, process automation, and continuous improvement.
• Execute preventive and corrective tasks that contribute to minimizing risks and operational interruptions.
• Participate in initiatives linked to cybersecurity, backups, disaster recovery, and operational continuity.
• Prepare technical documentation, procedures, manuals, and management reports for the area.
• Train and assist users in the use of technological tools, promoting best practices and efficient use of available resources.

What do you need to succeed in this role?

• Advanced students or graduates in Systems Engineering, Bachelor's in Systems, Informatics, Infrastructure Analyst, or related careers.
• Minimum of 2 years of experience in positions related to technical support, infrastructure, or systems administration.
• Knowledge of Windows and Linux environment administration.
• Experience in network management, connectivity, protocols, and infrastructure services.
• Knowledge of virtualization, server administration, and monitoring tools.
• Familiarity with cybersecurity concepts and practices.
• Experience in installation and maintenance of corporate hardware and software.
• Proficiency with documentation tools, incident management, and user support.
• Technical English level for reading and interpreting specialized documentation.

What characteristics will make the difference?

• Analytical capacity and orientation toward problem-solving.
• Proactivity to identify improvement opportunities.
• Good communication skills and user interaction.
• Organization and ability to manage multiple tasks simultaneously.
• Interest in learning new technologies and staying up to date with market trends.

Why might this opportunity interest you?

Because it is a position that combines support, infrastructure, technological administration, and continuous improvement. You will have the possibility to get involved in diverse projects, gain experience in different IT areas, and contribute directly to the technological functioning and growth of the organization.

If you are motivated by technology, enjoy solving challenges, and are looking for a position with real impact, this opportunity could be for you. Do not hesitate to apply, we want to meet you!

-Requirements-

Minimum education: University 3 years of experience

Keywords: specialist, especialista, apoyo, support, soporte, tecnologias, la, informacion, it