Bilingual Customer Service Executive – Call Center Technical Support - Roma Norte

Your tasks

We are looking for a Bilingual Customer Service Executive to provide customer service and technical support to customers in the United States. The ideal candidate will deliver professional, efficient, and customer-focused assistance while identifying issues and providing effective solutions.

• Provide customer service and technical support to customers in English.
• Handle customer inquiries, requests, and technical issues over the phone.
• Identify customer needs and provide timely and effective solutions.
• Guide customers through product or service features and troubleshooting procedures.
• Document customer interactions and follow up on cases according to established procedures.
• Maintain high standards of service quality, productivity, and customer satisfaction.

Requirements

If you have advanced English skills, excellent communication abilities, and a passion for customer service, this is an excellent opportunity to grow your career in an international environment.

• Advanced English proficiency (B2–C1 level).
• Strong spoken English and listening comprehension skills.
• Experience in customer service, call centers, technical support, or customer assistance.
• Excellent communication, active listening, and problem-solving skills.
• Basic computer skills and the ability to navigate customer service systems.
• Availability to work on-site in Chapultepec, Roma Norte, Mexico City.

Less than 1 year of experience Languages: English Knowledge: Ability to advise, User assistance, Telephone assistance, Service quality, Customer relations, Customer service, Customer support, Customer care, Service attention, Customer communication Keywords: servicio, service, directivo, mando, gobierno, regencia, executive, managing, ejecutivo, callcenter, teleoperador, telefonista, telephonist, telefonico, apoyo, support, soporte

What we offer

• Monthly gross salary of MXN $15,000.
• Additional performance-based bonuses, according to the applicable incentive plan.
• Statutory benefits in accordance with Mexican labor law.
• Professional development in an international customer service environment.
• Convenient workplace in Chapultepec, Roma Norte, Mexico City.-Requirements- Minimum education: Upper secondary education - Bachillerato General

Other

Location: Chapultepec, Roma Norte, Mexico City Salary: MXN $15,000 gross per month + performance bonuses Work Arrangement: On-site