Technical/Customer Support Technician (M/F)

The client Hélène Chauchon, Manpower Conseil Recrutement, is recruiting for its client a Technical Customer Support Technician (M/F) on a CDI basis. The position is based in Montceau-les-Mines (71).

Do you have technical experience, ideally in an industrial environment? Do you enjoy customer contact and know how to explain technical solutions simply? Are you comfortable with IT tools?

The missions Reporting to the Technical Support Manager, you are the primary contact for customers to assist them in resolving their technical issues. You work in close collaboration with the sales teams, customer service, the design office, quality, after-sales service, and production.

Your main missions: Process customer support requests and tickets within the response deadlines. Analyze technical issues and provide appropriate solutions. Direct complex files to the relevant departments. Ensure the follow-up of technical complaints until their resolution. Participate in the creation and updating of knowledge bases and technical supports. Inform customers of corrective actions, modifications, or repairs to be implemented. Identify recurring issues and contribute to the continuous improvement of products and services.

The profile Your training (BTS, DUT or higher with a focus on mechanics, electricity, or electronics) and/or your experience (at least 2 to 3 years in industry) allow you to communicate easily on technical subjects and effectively support customers in their needs.

You are recognized for your interpersonal and writing skills, you master office tools (Excel, Word). Technical English reading skills