Software And Applications Manager [Agentic AI] [Large project implementation]

Job scope

Project Management Planning

• Plan and acquire the manpower resources required for the projects and manage their allocation and utilisation to meet the project objectives.
• Plan and drive the required procurement activities including seeking the project scope and funding approval from the respective approving authority
• Manage the project team, including users, external teams and vendors, in driving the project to meet its objectives, implement in accordance with the agreed scope, budget, timeline and with quality
• Guide team to set up the project management framework in accordance with the process and procedures under the Quality Management System
• Develop and maintain the Project Management Plan which includes the project scope, project objectives, assumptions, critical success factors, project governance structure, contract/vendor management, high level project schedule, deliverables, budget, risks, communication plan, issue management etc.
• Perform timely update to stakeholders on project progress, issues, risks, resources, and budgets.
• Manage project financial health, including budget utilization and cashflow

Project Scope Management & Change Control

• Manage project team to develop the detailed requirements and deliverables as agreed within the scope of the project Guide the project team to set up change control procedure and approval board
• Manage and track issues/ arising from scope creep or missing scope Implement a change control procedure on requirements and perform impact assessment to budget, resource & schedule when there is change of scope
• Ensure any change in scope is well documented and impact assessment are approved by the user workgroup/project steering committee/project sponsor prior to implementation

Project Time Management

• Guide the project team to develop the detailed project schedule and ensure adequate skilled resources are assigned
• Develop the detailed project activities and schedule, identify dependency and critical path
• Drive and monitor the project activities, schedule and deadlines to ensure timely delivery
• Manage any slippage in project activities & schedule, manage interdependent activities and adjust schedules to ensure the overall project objectives and deadlines can be met

Project Quality &Test Management

• Guide the project team to develop the Quality Assurance framework for the project, including a overall Test Plan
• Plan and deliver the project in accordance to the processes, procedures and responsibilities under the Quality Management System for Project Management Methodology
• Ensure all the deliverables and testing meet the agreed requirements through the use of a Requirement Traceability Matrix
• Ensure all the deliverables comply with policy stated in the HealthTech Instruction Manual, for examples, the Security and Data Management Policy
• Ensure deliverables are reviewed to minimise rework and prevent system failures, including development of mechanism to prevent problem recurrences
• Implement a comprehensive testing plan and adopt the best practices for testing referencing the Test Competency Framework
• Coordinate and manage the end-to-end testing process, including any testing deliverables from vendors or internal teams, as well as support users in User Acceptance Testing

Project Risk Management

• Guide the project team to implement the risk management process and issue management process
• Review and guide the project team in timely risk mitigation and issue resolution
• Identify the risk and evaluate the impact of project risk during project planning stage and put in place a mitigation plan Ensure mitigation is in place to contain or minimise the risk impact
• Monitor and manage new risks & issues throughout the project implementation life cycle
• Report any new risk, issues and progress of mitigation/action to the user workgroup/project steering committee/project sponsor
• Escalate new risk& issue, where necessary, for project steering committee/project sponsor for attention and resolution
• Proactive risk identification for AI voice systems in healthcare contexts (accuracy, bias, patient privacy, clinical safety)

Project Stakeholder Management

• Guide the project team to set up the project governance structure and escalation mechanism
• Identify the stakeholders involved in the projects with clarity of every project members' roles and responsibility
• Implement communication plan to ensure all stakeholders are aligned on project objectives, scope and timeline
• Manage stakeholders' expectation and build a trusted relationship
• Bridge healthcare consultants, clinical teams, system teams, AI engineers, and developers effectively

Job requirements

• Possess a Masters in Information Technology
• Possess a Bachelor in Computer Sciences or Information Technology
• Possess a 8 - 12years’ experience in IT project management, with at least 2-3 years in technology or digital transformation projects
• Pior experience in in healthcare industry is advantageous
• Working knowledge of foundation model architectures (LLM) and their practical applications
• Understanding of agentic AI frameworks and autonomous task execution systems
• Familiarity with voice agent development, deployment, and operational best practices
• Knowledge of speech-to-text/text-to-speech technologies
• Comfortable engaging senior stakeholders and presenting to Steering Committees and executive management.
• Good understanding of cloud (AWS/Azure), APIs, enterprise applications, data integration, DevSecOps/CI/CD, cybersecurity and IT governance.
• Experience with commonly used delivery tools such as Jira, Confluence, Microsoft Project, Smartsheet, Power BI and Microsoft 365.
• Exposure to SQL, GitHub, Postman/JMeter, ServiceNow, Informatica, Docker/Kubernetes or AWSservices would be advantageous.
• Possessing the following certifications will be advantageous
• NICF Project Management Professionals (PMP) (SF)
• AWS Cloud Practitioner
• Agile& DevSecOps
• Product Management Professionals
• Google AI Essentials
• AI for Organizational Leaders
• Github Foundations

Qualities

• Successful track record in Project Management, User and Vendor Management and leading large-scale projects
• Proven ability to analyse business processes, quickly assimilate information, and communicate complex requirements and issues clearly and concisely.
• Demonstrated ability to build effective working relationships, exercise leadership, and work successfully both independently and collaboratively within a team.

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Seow Jiali| EA License No.: 02C3423| Personnel Reg No.: R1328485