Senior Customer Service (Food indus/ Order Fulfilment, North, 5 days office hours)
Must-have:Lead
A well-established global ingredients company is seeking a Customer Experience Supervisor to join its Singapore team. This is an excellent opportunity for a customer service professional with team leadership experience to step into a regional role supporting customers across Asia Pacific while leading a small Customer Experience team.
What's on Offer
- Regional ASEAN/APAC exposure
- Leadership responsibilities with hands-on operational involvement
- Opportunity to drive customer experience transformation and process improvements
- Collaborative and international working environment
- Stable Monday to Friday office hours
Key Responsibilities
- Lead, coach and develop a small Customer Experience team
- Manage customer enquiries and service requests through various communication channels.
- Coordinate with internal stakeholders to support efficient order fulfilment and service delivery.
- Monitor and follow up on customer issues to ensure timely resolution.
- Maintain accurate records and documentation related to customer interactions.
- Support continuous improvement initiatives by identifying service enhancement opportunities.
- Build strong customer relationships and contribute to customer satisfaction and retention.
- Prepare reports and provide updates on customer service activities.
- Support additional administrative or operational duties as required.
Requirements
- Degree in Business, Customer Service, Supply Chain, or related disciplines.
- Minimum 5 years of experience in Customer Service, Customer Experience, Order Management or Customer Operations
- Strong communication, coordination, and problem-solving skills.
- Comfortable working with ERP, CRM, or business systems.
- Comfortable working in a fast-paced B2B environment
- Strong stakeholder management and problem-solving abilities
Interested? please submit your application to winnie.chen(at)manpower.com.sg to have a quick discussion! Personal Reg No: R1980765 | EA License No: 02C3423