Operations Support Engineer | Contract

Your tasks

As an Operations Support Engineer, you will work closely with product managers, developers, architects, security specialists, and support teams to deliver and maintain software applications. This role requires a hands-on individual who can effectively manage incidents, troubleshoot technical issues, drive continuous improvements, and support 24/7 operational readiness.

Job Responsibilities

• Provide L1, L2, and L3 application support for internal digital products and applications.
• Monitor and analyze the health, performance, and availability of production and non-production environments.
• Proactively identify system issues, performance bottlenecks, and operational risks, and recommend improvement initiatives.
• Manage application, system, and security incidents, ensuring timely resolution in accordance with established SLAs.
• Perform root cause analysis, problem determination, and coordinate with internal teams and vendors to resolve complex technical issues.
• Escalate critical incidents and provide timely reporting to management and incident response committees when required.
• Collaborate with application teams, solution architects, security consultants, and infrastructure teams to implement operational improvements.
• Develop, maintain, and enhance operational procedures, support documentation, knowledge articles, and process guides to ensure compliance with audit and governance requirements.
• Analyze operational metrics and statistics, prepare status reports, and present findings and recommendations to stakeholders and management.
• Support deployment activities, system maintenance, and environment readiness for product releases.
• Ensure operational excellence by driving process automation, monitoring improvements, and continuous service enhancement initiatives.
• Manage and coordinate support activities across internal staff and external vendors.
• Support business continuity requirements and ensure operational support coverage on a 24/7 basis when necessary.

Requirements

Job Qualifications

• Degree in Computer Science, Information Technology, or a related field.
• With 4 – 7 years of experience as an Operations Engineer or similar role in an IT setting.
• Implement change management and incident management workflows, using ITSM tools e.g. Remedy, Zendesk, ServiceDesk to automate workflows is advantageous.
• Implement security and access control measures to control privileged access to test and production environment.
• Implement full stack monitoring (i.e. application and infrastructure) using Application Performance Management (APM) tools. Familiarity with cloud monitoring options (e.g. Cloudwatch, Stackdriver) and the OpenAPM stack.
• Excellent communication skills, with the ability to communicate complex technical issues to non-technical teams.
• Identify and implement process automation to minimum downtime and human errors. Familiarity with scripting tools e.g. Terraform, Ansible.
• Experienced in agile methodologies, DevOps pipelines, test-driven development, and info-security practices.
• Able to work collaboratively with a high-performance team and influence with positive energy.
• Resourceful and able to work out solutions with innovative thinking and new tech.
• Experienced with management cloud infrastructure and services.
• Certification with GPC, GCC (i.e. AWS, Azure, Google Cloud) or equivalent cloud platforms is highly desirable.

How to apply

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with carolyn.mendoza@manpower.com.sg | Personnel Reg No.: R1105160 | EA License: 02C3423

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