Network Engineer

Primary Job Functions: The role includes the following activities

• Operational support on managed devices
• Ensure quality delivery within defined service levels and maintain stability of the environment
• On-call support for Severity 1 incidents
• Change, Incident and Problem Management
• Provide reporting requirements as per contractual obligations
• Documentation and business controls with the devices undermanagement
• Participate and lead in incident resolution

Responsibilities

• Router/Switch/Firewall services implementation, operational support, implementation and problem determination
• Accurately record/update incident/problem management systems on network alerts, faults and assigned tickets.
• Liaise with other technical areas internally where necessary to ensure customer reported problems are resolved to the customer satisfaction
• High awareness of individual customer service levels when dealing with problems.
• Interact with internal clients to ensure they are alerted on severity 1 and 2 problems
• Callout services to third parties as required – Telco& hardware vendors etc.
• Develop, implement, maintain processes and procedures as required for the Network & Security Operations Group
• Participate in projects that require instruction, guidance and advice in all aspects of the project to ensure delivery of quality outcomes.
• Be able to identify key issues, priorities and focusing on these to deliver required results with minimal direction and supervision

Required Skills:

• At least at CCNA level for Cisco, Arista, Palo Alto, Fortinet
• Strong understanding of Ethernet, WAN/LAN (IPv4/v6),TCP/IP routing, Network packet analysis tools use and configuration.
• Vendor and third party supplier liaison skills.
• Problem and Change management skills.
• Demonstrated ability to work under pressure. Ability to handle multiple tasks and work well under pressure to meet deadlines •Involvement in the implementation, improvement, maintenance of an operational network
• Solid experience in problem analysis and resolution of network problems. Proven ability to function in a self-directed environment.
• Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success.
• Must be able to work under general supervision