Lead Order Fulfilment Executive (Food indus/ Team lead, North, 6.5K)
Order Fulfilment Lead (Food indus/ Customer Experience, North, 5 days office hours) A well-established global ingredients company is seeking a Customer Experience Supervisor to join its Singapore team. This is an excellent opportunity for a customer service professional with team leadership experience to step into a regional role supporting customers across Asia Pacific while leading a small Customer Experience team. What's on Offer Regional ASEAN/APAC exposure Leadership responsibilities with hands-on operational involvement Opportunity to drive customer experience transformation and process improvements Collaborative and international working environment Stable Monday to Friday office hours Key Responsibilities Lead, coach and develop a small Customer Experience team Manage customer enquiries and service requests through various communication channels. Coordinate with internal stakeholders to support efficient order fulfilment and service delivery. Monitor and follow up on customer issues to ensure timely resolution. Maintain accurate records and documentation related to customer interactions. Support continuous improvement initiatives by identifying service enhancement opportunities. Build strong customer relationships and contribute to customer satisfaction and retention. Prepare reports and provide updates on customer service activities. Support additional administrative or operational duties as required. Requirements Degree in Business, Customer Service, Supply Chain, or related disciplines. Minimum 5 years of experience in Customer Service, Customer Experience, Order Management or Customer Operations Strong communication, coordination, and problem-solving skills. Comfortable working with ERP, CRM, or business systems. Comfortable working in a fast-paced B2B environment Strong stakeholder management and problem-solving abilities Interested? please submit your application to winnie.chen(at)manpower.com.sg to have a quick discussion! Personal Reg No: R1980765 | EA License No: 02C3423