Customer Service Support | Semicon Industry

JOB OBJECTIVES / SUMMARY

SEA service support for Client product with new machine installation, service/repair and maintain machines performance.
Machine installations, buyoff and co-ordinate customer support request.
Machines buyoff ensuring that acceptance is successfully completed in a timely manner.
Provide customer basic training.
Flexible for non-standard hours (nights, weekends, rotating schedules) common in 24/7 industries (semiconductor manufacturing).

MAIN DUTIES AND RESPONSIBILITIES

Give technical support to defined customers and maintain a close technical relationship.
Adhere to quality systems, policies and procedures.
Meet our working quality and annual job targets. Give technical support to defined customers and maintain a close technical relationship.
Adhere to quality systems, policies, and procedures.
Communicate to HQ and to customers on-time/daily.
Meet working and customer quality.
To write and present technical reports to internal and end customers to communicate related issues and countermeasures.
Monitor customer workflow, work methods and processes.
Make operational or process recommendations to achieve optimal machines performance.
Perform preventive maintenance, machine, and process/application.
Provide technical phone support or other routine services/meeting and presentation.
Troubleshoot and resolve machines problems. Repair, up-date and retrofit machines.
Submit repair on machine installations, warranty repairs overall performance levels,
Problems and product enhancement opportunities to machine, collect and analyze machine performance data as required.
Occasionally replacement and setup on heavy objects
Always comply with all safety and regulation.

(Education / Years of experience/ Technical Competencies)

Minimum Diploma in Mechatronic, Electronic or Mechanical Engineering.
Mechanical and electronic understanding and schematic and blueprint reading
2-3 years’ service or maintenance experience in semiconductor or in related industries
electrical and mechanical aptitude for machinery and equipment
Working knowledge of computers and electronics
Polite, personality with diplomatic flair and independently.
Team oriented, flexible and responsible in his work.
Ability to work independently and under loaded conditions also extra working hours/ weekend support if require.
Ready to travel as required and / or in short term demand.
The employee regularly works near moving and or vibrating mechanical parts.
Frequent travel domestic/oversea more than 80% Shift rotating if require.
equipment experience: Client Products
Own car transport

TECHNICAL COMPETENCIES REQUIREMENTS

Ability to understand and interpret technical documents, drawings and schematics.
Ability to operate PC and to work with Windows, power point and Office (Words,Excel)

(Skill Based)