Customer Service Executive/Food

Supervise designated employees in the Customer Experience Department.

Act as a liaison between customers and manufacturing, sales, logistics, and accounting to resolve production, delivery, and billing issues

Act as contact for delayed orders and manage the back-order process.

Ensure delivery of world class customer experience to our customers and uphold team standards for quality assurance and continuous improvement.

Develop training sessions for the team.

Provide dedicated service regarding orders, sample requests, documentation requests, returns, credits, complaints, and invoices.

Support customer order fulfillment by working closely with a cross functional team including Sales Support, Regulatory Affairs, Logistics, and Planning to ensure that all transactions and processes meet external compliance and regulatory requirements.

Requirement

• Degree preferably in business or related discipline
• 4-5 years leadership/direct report experience, preferably from Food or related industry
• Experience working in an ERP
• Experience working with Salesforce or similar software
• Effective organizational skills
• Customer Focused (external & internal)

Other information

Location: North, Woodlands area

Interested applicants, please submit your CVs to Yap Yen Leng (R1110894) through the 'Apply Job' button.

Only shortlisted applicants will be notified.

All applications will be handled with strict confidentiality.

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