customer service representative - call centre

Education:

Secondary (high) school graduation certificate.

Tasks:

• Develop all kinds of events for publicity, fundraising and information purposes.
• Answer written and oral inquiries.
• Answer inquiries and provide information to customers.
• Arrange for billing for services.
• Arrange for refunds and credits.
• Maintain records and statistics.
• Receive and log complaints.
• Receive payments.
• Consult with clients after sale to provide ongoing support.

Computer and technology knowledge:

• Internet.
• MS Outlook.
• MS Word.
• MS Office.
• MS Project.
• Electronic mail.

Type of experience:

Call centre.

Service experience:

Security.

Security and safety:

• Basic security clearance.
• Criminal record check.

Transportation/travel information:

Public transportation is available.

Work conditions and physical capabilities:

• Attention to detail.
• Fast-paced environment.
• Tight deadlines.
• Repetitive tasks.

Personal suitability:

• Punctuality.
• Client focus.
• Reliability.
• Team player.
• Initiative.
• Honesty.

Employment terms options:

Evening.

Experience:

1 year to less than 2 years.

Employment terms options:

Morning. Day.