Customer Service Representative

Your tasks

Customer Service Representative Are you passionate about providing exceptional service and maintaining effective communication with internal and external customers? This opportunity is for you! We are looking for a results-oriented Customer Service Representative with excellent communication, organization, and follow-up skills, capable of ensuring a positive experience for our customers and efficiently coordinating processes related to orders, logistics, and after-sales service.

Main responsibilities

• Provide attention and follow-up to national and international customers.
• Manage purchase orders and follow up on the complete order cycle.
• Coordinate deliveries and maintain communication with internal areas to ensure compliance with customer requirements.
• Address inquiries, requests, and claims in a timely manner.
• Update information in internal systems and generate follow-up reports.
• Monitor service indicators and contribute to the continuous improvement of processes.
• Maintain solid relationships with customers, suppliers, and strategic partners.

Requirements

• Intermediate level or studies in a Bachelor's degree in Business Administration, Marketing, International Trade, or a related field.
• Minimum of 2 years of experience in Customer Service, Customer Service, Logistics, or related areas.
• Intermediate to advanced English level.
• Proficiency in Microsoft Excel.
• Experience using ERP, preferably SAP/ Hanna.
• Knowledge of Incoterms and foreign trade processes.
• Desirable experience in logistics coordination, imports, and exports.

• Excellent customer service.
• Effective communication.
• Focus on results.
• Organization and planning.
• Problem-solving.
• Attention to detail.
• Teamwork.

• Minimum education: Technical/Professional Education
• 2 years of experience
• Age: From 22 years old

What we offer

• Opportunity for professional development.
• Dynamic and collaborative work environment.
• Exposure to international processes and contact with global customers.
• Continuous training and constant learning.

Other

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