Customer Quality Leader (m/f)

Manpower Luxembourg's recruitment agency is recruiting a Customer Quality Leader on a permanent contract (CDI) for one of its industrial clients in the automotive sector recognized in Luxembourg.

Your missions are:

• Steering and management of all PPAP files for new products, design or process modifications, and industrial transfers
• Coordination of various internal departments to guarantee the availability and compliance of elements necessary for customer submissions
• Primary point of contact for customers for all questions related to PPAP files and documentary compliance
• Integration and monitoring of specific customer requirements from the project development phases
• Verification of deliverable compliance according to AIAG, IATF 16949 standards and customer requirements
• Submission and monitoring of files via customer portals and dedicated quality platforms
• Participation in APQP reviews and industrial validation meetings
• Support for project teams to ensure quality maturity before customer presentations
• Contribution to the implementation of control plans and monitoring of the first production batches
• Performance of internal quality audits (process, product, and system) according to the defined schedule
• Drafting of audit reports and monitoring of corrective actions until their closure
• Participation in the preparation of external customer audits, certifications, and group audits
• Monitoring of PPAP indicators, regular reporting to the quality management and project managers
• Identification of blocking points and proposal of corrective actions to guarantee compliance with deadlines and quality requirements

Your profile:

• Minimum Bachelor's degree (Bac +3) in the field of quality, engineering, or equivalent
• Proven experience in an industrial or automotive environment in customer quality, project quality, or supplier quality roles
• In-depth mastery of the PPAP process and AIAG, APQP, and IATF 16949 frameworks
• Good knowledge of customer quality requirements in a demanding industrial environment
• Understanding of manufacturing processes and ability to read and interpret technical drawings
• Mastery of quality tools such as FMEA, SPC, MSA, control plans, 5M, and 8D methodology
• Ability to analyze dimensional and metrological data
• Experience in performing internal quality audits
• Good level of technical English (minimum B2) for exchanges with customers and document management
• Analytical mindset, results orientation, and ability to work transversally with different departments
• Excellent communication skills and interpersonal skills

To apply:

Do you recognize yourself in this opportunity and wish for a privileged contact so that your application is treated with full confidentiality? Apply here!