Service Analyst (Analista de Servicio al Cliente) Telephony sector
Machine translation — original language: Spanish.Show original
About the company
Join our team! An important company in the technology sector is looking for a Service Analyst, responsible for ensuring the proper management of requirements, customer service, and monitoring of service indicators, ensuring a positive experience for internal and external users.
Your tasks
- Manage, analyze, and provide timely responses to requests, complaints, claims, and requirements from customers and users.
- Perform follow-up and closure of cases within established times.
- Provide operational and administrative support related to service processes.
- Monitor management indicators and generate result reports.
- Control and validate credit notes, discounts, and reported updates.
- Coordinate with different areas and providers for the solution of requirements.
- Support the preparation of reports and customer satisfaction analysis.
- Manage cases received through different service channels (calls, chat, email, social networks, among others).
Requirements
- Technologist in administrative, commercial, logistics, or related careers.
- Experience between 1 and 3 years in customer service, PQR management, operational or administrative support, follow-up of cases or service indicators.
- Intermediate Excel skills (pivot tables, filters, searches, and information cross-referencing).
- Knowledge in report preparation and data analysis.
- Experience in CRM, ERP tools, or ticket management platforms (desirable).
- Basic or intermediate English (reading comprehension and interpretation ability).
We are looking for people with
- Customer orientation.
- Analytical capacity.
- Organization and follow-up.
- Effective communication.
- Attention to detail.
- Teamwork.
- Focus on results.
-Requirements-
- Minimum education: University / Technological career
- 2 years of experience
What we offer
- Job stability.
- Opportunity for professional growth.
- Work in a leading company in the technology sector.
- Excellent work environment.
Other
Keywords: service, analyst, costumer, cliente