Customer Support / Medellín / English C1 / $3,150,000. + Bonuses

Position: Agent Support

What will you do?

You will be a key part of our users' experience:

• You will provide customer support through different channels.
• You will resolve inquiries and requirements in an agile and efficient manner.
• You will record interactions with precision.
• You will work hand in hand with other teams to optimize the user experience.

What we have for you:

• Indefinite term contract.
• Base salary: $3,150,000.
• Additional monthly bonus for extended hours (November to March):
• 9:00 a.m. to 7:00 p.m. shift: $200,000 extra
• 10:00 a.m. to 8:00 p.m. shift: $400,000 extra
• Rotating schedules:

8:00 a.m. 6:00 p.m. 9:00 a.m. 7:00 p.m. 10:00 a.m. 8:00 p.m. You have weekends and U.S. holidays off.

• On-site modality, near the Aguacatala Metro station.

We are looking for people who have:

• English level B2+ or higher.
• Experience in Customer Service or similar roles.
• Excellent verbal and written communication skills.
• Availability to work on-site in rotating schedules.
• Agility to resolve situations and attention to detail.
• Completed high school.

It is an excellent opportunity to grow in a dynamic, stable environment with attractive benefits.

-Requirements-

Minimum education: High School / Secondary Education 1 year of experience

Keywords: apoyo, support, soporte