F&B SUPERVISOR
Must-have:LeadPrincipal
- Supervise and coordinate the daily operations of the restaurant / F&B outlet.
- Ensure smooth and efficient service operations and maintain good customer service standards.
- Lead, supervise, and assign duties to service crew and kitchen support staff.
- Train and guide employees on service procedures, food handling, hygiene, and workplace practices.
- Monitor staff attendance, work performance, grooming, and compliance with company policies.
- Ensure food and beverage products are prepared and served according to company standards.
- Monitor food quality, portion control, presentation, and service standards.
- Handle customer enquiries, feedback, and complaints in a professional manner.
- Monitor inventory levels and assist with ordering and receiving of food, beverages, and operating supplies.
- Assist in stocktaking and monitor wastage and product usage.
- Ensure cleanliness, hygiene, and proper housekeeping of the outlet and work areas.
- Ensure compliance with applicable food safety, hygiene, and workplace safety requirements.
- Coordinate with the kitchen and management team to ensure timely preparation and service of orders.
- Assist in opening and closing operations, including cash handling and daily operational checks where required.
- Prepare daily operational reports and assist management with administrative duties.
- Support management in improving operational efficiency, service quality, and customer satisfaction.
- Perform any other duties reasonably assigned by the management.