front desk agent

Education:

College/CEGEP. or equivalent experience.

Work setting:

Hospitality industry. Hotel, motel, resort.

Tasks:

• Investigate complaints and claims .
• Register arriving guests and assign rooms.
• Resolve complaints and claims .
• Process group arrivals and departures.
• Take, cancel and change room reservations.
• Provide information on hotel facilities and services.
• Provide general information about points of interest in the area.
• Exchange foreign currency.
• Process guests' departures, calculate charges and receive payments.
• Balance cash and complete balance sheets, cash reports and related forms.
• Maintain an inventory of vacancies, reservations and room assignments.
• Follow emergency and safety procedures.
• Clerical duties (i.e. faxing, filing, photocopying).
• Answer telephone and relay telephone calls and messages.
• Assist clients/guests with special needs.
• Contact customers to deliver requested wakeup calls.
• Perform light housekeeping and cleaning duties.
• Provide customer service.
• Administrative and office activities.
• Prepare and submit reports.
• Light cleaning duties.

Computer and technology knowledge:

• Multi-line switchboard.
• Word processing software.
• Database software.
• Central reservation system (CRS).
• Spreadsheet.
• Internet.
• Opera.

Area of work experience:

Sales and marketing promotions.

Security and safety:

Criminal record check.

Transportation/travel information:

Own transportation. Public transportation is available.

Work conditions and physical capabilities:

• Attention to detail.
• Fast-paced environment.
• Standing for extended periods.
• Work under pressure.

Personal suitability:

• Client focus.
• Dependability.
• Efficient interpersonal skills.
• Excellent oral communication.
• Excellent written communication.
• Flexibility.
• Judgement.
• Organized.
• Reliability.
• Team player.
• Resourcefulness.

Screening questions:

• Are you available for shift or on-call work?.
• Are you available to start on the date listed in the job posting?.
• Are you currently a student?.
• Do you have experience working in this field?.

Employment terms options:

• Early morning.
• Evening.
• Shift.

Experience:

2 years to less than 3 years.

Employment terms options:

• Morning.
• To be determined.
• Day.
• Weekend.

Health benefits:

Health care plan.

Financial benefits:

• Group insurance benefits.
• Life insurance.

Other benefits:

• Free parking available.
• Learning/training paid by employer.