Implementation Manager
ABOUT MANGOMINT
Mangomint is the platform salons, spas, and beauty professionals use to run and grow their businesses. Thousands of industry professionals rely on Mangomint https://www.mangomint.com/ every day for the workflows that matter most: bookings, payments, client communication, staff operations, marketing, business performance, and more. We’re already the highest-rated https://www.capterra.com/p/187593/Mangomint/ salon and spa software platform, and we’ve earned that position by building a product customers love.
We’re an ambitious and collaborative team https://www.mangomint.com/about-us/ that comes together in person every few months. As we continue to grow, we’re looking for high-potential, hard-working people who want to do the best work of their careers on a team that’s built to win.
ABOUT THE ROLE
As an Implementation Manager at Mangomint, you'll ensure our customers experience a seamless transition from their previous software. You'll lead data migrations using both hands-on file work and automated tools, partnering with cross-functional teams to resolve technical challenges. This role demands meticulous attention to detail, technical curiosity, and strong collaboration skills to transform what could be a stressful process into a positive customer experience. We're seeking someone with experience migrating complex customer data between software platforms, particularly in categories where data migration is mission-critical: CRM, ERP, accounting, payroll/HRIS, healthcare, POS, vertical SaaS, property management, or e-commerce.
In this role, you will:
- Process an average of 40+ import tickets daily
- Clean, reformat, and validate customer data. Examples include: client records, gift cards, products, and marketing lists.
- Monitor automated jobs: catch stalled runs, triage error alerts, and work with engineering on fixes and new platform support
- Ownership of quality assurance on every import ticket
- Flag anything unexpected clearly and promptly
- Coordinate with Onboarding Managers, Account Executives, and Support Team to keep imports aligned with what customers actually need
- Create and maintain documentation to ensure the whole team follows consistent, repeatable processes
WHAT WE'RE LOOKING FOR:
- Experience with data migration between software platforms, ideally in an onboarding or implementation role
- Capable of cleaning messy spreadsheets, organizing inconsistent data with an eye for discrepancies
- Sharp attention to detail — errors directly impact customer operations and trust
- Clear, proactive communicator
- Ability to document as you go to enable knowledge sharing
- Thrives in structure and processes
- Organized and able to juggle multiple open tickets against a defined deadline
- Experience working in a fully remote environment is a plus
- This role requires careful handling of sensitive data in accordance with HIPAA requirements
WHAT YOU’LL LOVE ABOUT MANGOMINT
- Health, dental, vision, life & LTD insurance
- Generous monthly wellness budget for gym memberships, yoga, etc.
- Premium subscription to the Calm https://www.calm.com/?pid=googleadwords_int&af_channel=googlesem&af_c_id=14668023573&af_adset_id=136070395885&af_ad_id=603377958418&af_siteid=g&af_sub_siteid=&af_keyword=kwd-316578326783&af_sub3=c&af_sub4=Cj0KCQiAkMGcBhCSARIsAIW6d0COoPkg49T2ESdqQlUlpJIF4KxYkRluepIYfFEFcGjSwxu10SAfBhoaAvuGEALw_wcB&utm_medium=paid&utm_source=googlesem&utm_campaign=14668023573&utm_content=homepage&utm_term=kwd-316578326783&gclid=Cj0KCQiAkMGcBhCSARIsAIW6d0COoPkg49T2ESdqQlUlpJIF4KxYkRluepIYfFEFcGjSwxu10SAfBhoaAvuGEALw_wcB app & One Medical https://www.onemedical.com/ membership
- Flexible and unlimited PTO
- 401k plan available (no matching)
- Employee stock option program