FIELD AFTER-SALES SERVICE TECHNICIAN M/F

Your main missions:

Install industrial equipment

• Perform the assembly of industrial equipment;
• Control the proper functioning of the industrial equipment;

• Perform fine-tuning adjustments using control, measurement, and testing means in compliance with procedures and safety instructions;

• Anticipate a malfunction on multi-technology equipment;
• Assess the potential consequences of the malfunction (productivity, quality, environmental safety, etc.) and the measures and actions taken according to constraints.

Perform maintenance work

• Perform preventive maintenance intervention based on an equipment maintenance log and taking into account downtime constraints, by verifying the internal and/or external human and material resources necessary for the intervention and their availability; by identifying the components to be replaced;

• Perform curative maintenance intervention on failing multi-technology equipment, the missions will be to:
• Perform the fault diagnosis;

• Determine the technical solutions and the conditions for restoration;
• Identify defective components and parts;

• Replace and repair the component, or failing equipment;
• Perform the fine-tuning adjustment of the equipment and the control of its functioning;

Supervision of the technical and administrative follow-up of after-sales service interventions

• Analyze faults and establish a diagnosis of the fault or defect;
• Determine a personalized repair solution;

• Perform, if necessary, reconfiguration work in the device programs;
• Provide intervention reports for repairs and analyses in connection with the After-Sales Service/Maintenance Manager;

Contribute to continuous improvement

• Analyze information and participate in progress actions;

• Optimize and improve the safety and performance of materials and equipment;

Required skills

• Mastery of techniques and confirmed skills in mechanics, electronics, electricity, automation, hydraulics, pneumatics, and welding processes;
• Extensive technical knowledge and production processes;

• Know maintenance methods and techniques;
• Asserted knowledge of all products sold: technical expertise;

• Mastery and respect for safety standards, respect for QHSE rules and application of safety protocols;
• Technical and operational English;

• Principles of Customer Relations;
• Use of continuous improvement tools;

• Use of Problem-Solving Tools and Techniques;
• Knowledge of ERP and Pack Office;

• Written and oral communication: interpersonal and writing skills;
• Collaborative work;

Job specifics: Mobility, travel to client sites in France, EU, and international;

Occasional night work and possible work on weekends;

Profile sought

Motivated, rigorous, and concerned with quality work, you have a Bac or Bac +2 such as a DUT in Mechanical and Production Engineering or Installation Maintenance;

You have at least 4 years of experience in a similar position, ideally in a metallurgy company;

A good communicator, you enjoy field work and have a team spirit as well as an interest in leadership;

You are autonomous and have a sense of customer relations, you are proactive and have solid experience as a Field Service Technician;

Comfortable in an envi