Senior Account Manager

MANE is a 5th generation French family-owned business known for innovation and progress in the world of Flavor and Fragrance. As sensation enthusiasts, we strive to provide exceptional moments in people’s daily lives through the timeless flavors and fragrances we create. With our passion, creativity, and innovation, “We capture what moves”.

MANE has an opening for a Senior Account Manager in Accra, Ghana.

SCOPE OF JOB:

Independence (Finance)

Contributing to development of the MANE Flavours Central and West Africa commercial strategy to deliver annual volume, market share and financial objectives dedicated to the position Work effectively with management team in order to ensure consensus on return on investment also for expenditure Lead pricing and profitability for the allocated category and/or key customers allocated to the position for MANE Flavours Central and West Africa Total market (products, price levels, competitors, economic impacts etc) understanding in conjunction with marketing of the allocated category and/or key customers allocated to the position for MANE Flavours Central and West Africa Assist finance in the non-payment late payment(collection)of customer accounts Manage the pricing policy for allocated category and/or key account dedicated to this position Responsible and accountable for own commercial expenditure budgets Preparation of budgets for approval Implementation of effective expenditure to drive business profitability

Customer Centricity

Building of tiered relationships assisted with MANE colleagues with key account customers Drive, develop, expand and lead sales category and/or key customers as allocated to the position for MANE Flavours Central and West Africa Prepare focussed key customer business case presentations and for focus areas in conjunction with Marketing team Provide insiQht into market solutions to establish business potential and drive profitability for customers - also share with Innovation leads Assistance with local library development and improvement by supplying marketplace data gathered from customers and market benchmarks data of bestselling product and brands Effective customer servicing according to systems and practices in place Effective knowledge sharing with commercial assistant to assure professional customer information sharing on queries, pricing, projects as need arises Assist Marketing with annual customer surveys to determine the customer expectations

Process

Drive and enhance strategic plan with determined key accounts In depth understanding of key accounts, i.e. product ranges; corporate vision, brand vision Record and report information with marketing team on various African countries (as needed) economic, social and political indicators translating into business potential obtainable Assist marketing to build a platform of market place trends (Products and customer feedback); identify products that fit well into the overall brand positioning and direction and technology to the MANE group Provide assistance to marketing to build a competitor matrix platform of major competitors in the food and beverages related industries Daily communication via telephone and e-mail supporting briefing and queries Effective forecasting utilising the to be defined forecasting system to result in minimum redundant stock and better service Assist with the development of systems and practices to optimize the selling process In conjunction with technical and marketing team, develop plans for launching new products and provide launch support Drive key account plans collaborating with marketing and technical teams Continuously create new business leads, relationships and new product ideas that can sustain the growth of the business

People

Align yourself to the performance driven culture through the implementation of performance management and talent management. Participate in development planning process. Align yourself to the Mane Code of Ethics. Align yourself to the Value System

Corporate social responsibility

Adhere to the Code of Ethics and drive ethical business practices across the group including the management of anti-competitive behaviour. Participate in Group wellness and CSR activity and utilize group resources in this regard. Drive awareness of group energy consumption initiatives. Support the SHEQ and OHS landscape across the group.

VALUES, ETHICS & PERSONAL ATTRIBUTES:

Ability to operate in a privately owned and managed entity Ethically driven to achieve business results. Focus on sustainability to ensure business continuity. Strong interpersonal skills with the ability to communicate and influence at all levels within the organisation. Must be able to work independently and also as part of a team organisation and collaborate across the business. Ability to work under pressure and make good decisions in pressurised situations. Ability to hold all employees accountable to deliver on their required outputs. A good communicator with the ability to read and write in English. Upholds the company´s values , rules, and policies and lives the MANE Way: Passionate about our customers' needs, operating with a family culture of respect and trust, and maintaining the highest ethical standards within a professionally managed business environment.

QUALIFICATIONS AND EXPERIENCE

Degree in Marketing or Food technology diploma/degree with interest in marketing Minimum 3- 5 years’ experience in the Food and Beverage or FMCG industry Presentation capability on high level Advanced numeric capability Technical knowledge of food is an advantage. Computer Literate with Advanced Excel and PowerPoint skills Excellent communication skills This is an Accra-based role, and applicants must be willing to live and work in Accra. Must be Fluent in French and English

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