helpdesk

Providing technical support to hundreds of organization users in Israel and abroad, working with end-users through various channels: telephone, remote access, and via a ticketing system. Working in a global, multi-user environment with international interfaces, meeting SLA targets, and maintaining a high level of service. At least one year of experience as a support representative / technical support technician - experience working in a global company – a significant advantage - English at a very good level (speaking, reading, and writing) - high service orientation and the ability to work with diverse users - ability to work in a team, personal responsibility, and excellent interpersonal skills