Debt collection Specialist

Job Description

Key Responsibilities:

Contact clients through phone calls, SMS, and WhatsApp to remind them of due or overdue payments. Negotiate repayment arrangements and offer tailored solutions (e.g., refinancing, date changes) Record all interactions and outcomes accurately in the system Escalate unresolved cases to the field or legal team as needed Meet individual monthly recovery targets and support team objectives

Collections Operations:

Monitor the assigned portfolio and prioritize accounts based on delinquency stage. Work closely with field agents, soft/hard collection teams, and supervisors. Assist in identifying high-risk accounts for early intervention Maintain clear documentation for audit and compliance purposes

Customer Relations & Communication:

Engage with clients respectfully and professionally at all times Understand client challenges and suggest realistic payment options Educate clients on the importance of timely payments and the consequences of default Build a positive rapport to encourage long-term financial discipline

Requirements:

Experience in debt recovery, customer service, or telesales is an advantage.

Strong interpersonal and negotiation skills

Fluent in English (Luganda or other local languages are a plus)

Tech-savvy and familiar with CRM or collection software is a plus

Highly organized, self-motivated, and target-oriented

Salary & Benefits:

Excellent performance-based bonus system Covered communication & transport allowances Opportunities for professional growth

Join a dynamic fintech company that’s transforming how people access and manage credit in Uganda!

Apply now and become part of our results-driven team!

How to Apply:

All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section.