Clinical Operations Manager (Location: Malindi)

Location Malindi, Kenya

Employment Type Full-Time

Reports To Managing Director / Chief Executive Officer / Hospital Administrator

Key Responsibilities

Clinical Operations Management

• Oversee daily clinical operations to ensure efficient and high-quality healthcare service delivery
• Ensure compliance with clinical protocols, healthcare policies, and operational procedures

• Monitor and improve patient care standards, service quality, and patient satisfaction outcomes
• Coordinate clinical workflow, staffing, and resource allocation to maximize operational efficiency

• Develop and implement operational strategies to improve healthcare delivery and productivity
• Ensure compliance with healthcare quality standards, infection prevention measures, and safety procedures

Leadership & Team Management

• Supervise, mentor, and manage clinical and operational teams to ensure high performance and accountability
• Conduct staff performance reviews and support professional development initiatives

• Promote teamwork, professionalism, discipline, and ethical conduct within departments
• Foster a positive workplace culture focused on quality service delivery and patient-centered care

Compliance & Risk Management

• Ensure compliance with healthcare regulations, legal requirements, and professional practice standards
• Maintain operational compliance with relevant healthcare regulatory authorities

• Oversee risk management, quality assurance, incident reporting, and corrective action processes
• Ensure confidentiality, patient safety, and ethical handling of medical information

Administration & Reporting

• Develop operational reports and performance metrics for management review
• Manage departmental budgets, resource utilization, and operational planning \

• Coordinate procurement and proper utilization of medical and operational resources
• Collaborate with senior management to implement strategic healthcare initiatives

Stakeholder & Client Management

• Maintain effective relationships with healthcare professionals, patients, suppliers, and regulatory agencies
• Address operational challenges and patient concerns professionally and efficiently

Qualifications & Education Requirements

• Bachelor’s Degree in any of the following fields:

•Clinical Medicine

• Nursing
• Health Systems Management

• Public Health
• Healthcare Administration

• Medicine and Surgery or related healthcare field
• A Master’s Degree in Healthcare Management, Hospital Administration, Public Health, Business Administration (MBA), or related field will be an added advantage.

Professional Certifications & Memberships

The ideal candidate should possess or demonstrate eligibility for registration with relevant professional and regulatory bodies where applicable, including:

• Relevant professional licensing and clinical practice certifications
• Registration with relevant professional boards in Kenya where applicable

• Membership with recognized healthcare professional bodies and associations relevant to specialization
• Training in healthcare operations management, leadership, quality assurance, or hospital administration is an added advantage

Experience Requirements

• Minimum of 5 years of progressive experience in clinical operations, healthcare management, hospital administration, or related healthcare environment
• Proven experience in managing clinical teams, healthcare operations, and service delivery systems

• Demonstrated knowledge of clinical practices, healthcare quality assurance, and operational management
• Experience in policy implementation, reporting, compliance management, and performance monitoring

Required

Skills & Competencies

Clinical & Operational Competencies

• Strong knowledge of clinical practices and healthcare operations
• Excellent understanding of healthcare compliance, quality standards, and patient safety practices

• Strong operational planning and execution skills
• Budgeting, reporting, and resource management skills

Leadership & Management Skills

• Strong managerial and supervisory skills
• Excellent people management and team leadership abilities

• High level of integrity, professionalism, and accountability
• Strong decision-making and problem-solving skills

• Ability to multitask and work under pressure
• Excellent organizational and time management skills

Communication & Interpersonal Skills

• Strong verbal and written communication skills
• Excellent stakeholder management and interpersonal skills

• Strong negotiation, conflict resolution, and relationship management skills

Personal Attributes

• High integrity and ethical standards
• Professional, disciplined, and accountable

• Results-oriented with attention to detail
• Strong leadership presence and emotional intelligence

• Ability to maintain confidentiality and professionalism

Only shortlisted candidates will be contacted.