Debt Collection Specialist M/F

DESCRIPTION

We are looking for, on behalf of one of our clients, an Experienced BtoB Debt Collection Specialist to support the management of a strategic portfolio representing several million euros in receivables.

Reporting to the Finance and Operations Director, you will operate in a high-stakes environment where autonomy, analytical skills, and the ability to propose solutions will be the keys to your success.

Your missions

1. Secure customer risk

• Analyze the financial situation of customers and assess their solvency.
• Identify credit risks, disputes, or sensitive situations and propose appropriate actions.
• Implement an unpaid payment prevention approach through early reminders and regular follow-ups.
• Exchange with various stakeholders (customers, proxies...) to ensure effective management of files.

1. Manage amicable collection

• Ensure reminders via telephone, e-mail, or mail.
• Conduct negotiations by seeking suitable solutions (payment schedules, payment deferrals...).
• Handle disputes in connection with the relevant teams.
• Ensure the preservation of a high-quality relationship with customers while defending the company's interests.

1. Manage litigation procedures

• Identify the most appropriate legal actions according to the situations.
• Compile, follow up, and update files transmitted to legal partners.
• Support internal teams throughout the various stages of the procedure.

1. Ensure activity monitoring

• Produce collection reporting and analyze performance indicators.
• Guarantee the reliability of customer data and the monitoring of collections.
• Collaborate closely with the Accounting, Invoicing, Legal departments and operational teams.

1. Contribute to the improvement of practices

• Participate in the structuring of the collection function.
• Be proactive in implementing new tools, monitoring indicators, and customer scoring methods.
• Support the continuous improvement of processes in a rapidly evolving environment.

REQUIREMENTS

Your profile:

• You hold a Bac +2/+3 degree in accounting, management, or finance and have significant experience (min 5 years EXCLUDING WORK-STUDY) in BtoB collection, including the management of litigation files.
• You have already participated in the implementation or optimization of processes and enjoy environments where everything is to be built or structured.
• You master the fundamentals of accounting, Excel, and the Pack Office. Knowledge of an ERP (SAP, Chorus or equivalent) is a real asset.
• A professional level of English is necessary to evolve in this position.
• Recognized for your rigor, organizational skills, and communication qualities, you know how to demonstrate diplomacy while remaining firm in your negotiations. Curious and proactive, you like to improve working methods and contribute to structuring projects.

BENEFITS

Remuneration between 40K€ and 45K€