Team Leader - Luxury Sector M/F

RESPONSIBILITIES:

The supervisor is the point of reference for the entire customer relations team and the Ambassador of La Vallée Village to the La Vallée Village clientele. Exemplarity is required: in terms of attitude, behavior, and presentation. He/she must ensure that the La Vallée Village welcome strategy is applied and respected by all teams.

• Apply the welcome and service directives provided by the Guest Experience team and ensure they are followed throughout the Village by the various teams.
• Management of field teams and training of newcomers.
• Lead by example by respecting luxury hospitality codes and Value Retail standards in terms of welcome, experience, and service.
• Listen to the customer, offer a solution to any complaint or customer request. Take initiative during any incident and assist the operational and/or retail teams during any incident and follow up.
• Work in collaboration with the Operations and Tourism departments to ensure that service providers respect Value Retail standards in terms of welcome and customer experience.
• Support the Village activity: Hold regular meetings with the Retail, Marketing, and Tourism teams.
• Support the campaigns and activities of the different departments by ensuring that field teams are fully trained and operational. Provide constructive feedback to the various teams.
• Conduct daily and regular inspections of all welcome areas and ensure that spaces are functional, clean, and welcoming. Plan and undertake corrective measures if necessary, respecting the procedures in place. Carry out any corrective action if necessary. Be proactive. Propose new layouts or new organizations to improve the customer experience.

PROFILE SOUGHT:

• Experience in a similar role ideally in the luxury hospitality, retail, or tourism sectors....
• Significant experience in managing a large team (3 to 5 years and approximately 30 people)
• Ability to anticipate and plan to optimize results (Strategic Planning).
• Ability to manage crisis situations.
• Open-mindedness and innovation in a constantly evolving professional environment.
• Ease of communication and in-depth knowledge of Luxury codes.
• Strong sense of customer service and detail.
• Bilingual English. A 3rd language would be a plus (Modern Standard Arabic, Mandarin)

Permanent contract (CDI) to be filled immediately (35H) / OFF days Thursday & Friday