Manager, Box Office & Guest Relations

Position: Manager, Box Office & Guest Relations

Location: On-site in New York, NY at Magic Mike Live Theater (268 W. 47th Street)

Availability: Full-Time including nights and weekends

Salary:$75,000-$85,000

Reports to: Senior Manager, Hospitality & Guest Experience

About the Company

Originally inspired by the hit film franchise, Magic Mike Live has evolved into a global entertainment phenomenon. Designed as a "360-degree" dance and acrobatic spectacle, Magic Mike Live reimagines the traditional male revue for a modern audience. The production combines world-class choreography, live music, and specialized technical design to create an atmosphere that is equal parts exhilarating, sophisticated, and empowering. Magic Mike Live is the flagship immersive production of Free Association Live (FAL).

FAL currently oversees the global expansion of Magic Mike Live, which has entertained over 2 million guests from 70+ countries with over 6,000 performances across its Las Vegas and London experiences and past engagements in Miami, Dallas, and Berlin since debuting in 2017. Beyond Magic Mike, FAL develops original, IP-driven live experiences across dance, music, and immersive storytelling.

Bringing heart, humor, and world-class storytelling to every performance, each FAL experience is designed to move people, set a standard of excellence, and defy expectations of what live entertainment can be.

For New York City, Magic Mike Live partnered with Authentic Hospitality, a New York City based hospitality group behind some of the city’s most revered venues (Pebble Bar, Jac’s on Bond, Ray’s), to create Greenlight Lounge, a cocktail experience that will sit adjacent to the theater. Welcoming guests for drinks and bites pre and post show, Greenlight at Magic Mike Live will bring Authentic’s trademark quality, creativity and originality to an iconic environment.

Position Overview

The Magic Mike Live box office is critical to our guest journey—they are the first impression of the show and lounge, whether on the phone, over email, or in person. The Manager, Box Office & Guest Relations oversees New York’s box office and lounge reservationist team, holding them to the highest standard of service and hospitality. This team member can easily handle ticketing and lounge reservations, sell the show and add-on experiences, while delivering an outstanding hospitality and guest experience. They’ll also welcome guests at will call, help plan group celebrations, and work closely with the house, lounge team, and events teams so every guest’s night feels effortless from first call to curtain.

Key Responsibilities

• Leads, trains, and supports a team of 3-4 full-time and part-time Box Office Associates and lounge reservationists, and builds schedules that cover every performance without overtime
• Manages the flow of emails and phone calls to the box office team through Zendesk so every guest hears back quickly
• Oversees Spektrix and Zendesk for the New York show, keeping information accurate and helping the team feel confident on both systems
• Tracks and shares box office reporting in Spektrix and Zendesk as needed or requested
• Looks after Greenlight Lounge reservations for pre-show and post-show guests, and connects VIP Room private event inquiries with the events team
• Welcomes guests at will call and check-in on show nights, helping with tickets, ID checks, late arrivals, and seating questions alongside the House Manager
• Helps guests plan group outings and celebrations, such as bachelorette parties, birthdays, and corporate groups, and shares premium seating and add-on experiences
• Oversees the nightly box office close-out, including reconciling sales, comps, refunds, and exchanges
• Handles guest concerns at the box office, over the phone, and by email with calm and care, finding thoughtful ways to make things right
• Maintains expert knowledge of the production, including venue and show policies and offerings, accessible seating, and other elements of the guest experience
• Supports the corporate FAL team in the rollout of sales initiatives and shares ideas to improve service and sales
• Helps set up the New York box office before opening, including policies, procedures, and team training

Qualifications

Required:

• Prior experience in box office, ticketing, retail, or guest services, ideally in a leadership role
• Familiarity with ticketing and guest service systems (Spektrix, Zendesk, or similar), or an eagerness to learn them
• Comfort with cash handling and end-of-night reconciliation
• Exceptional communication skills, both verbal and written
• Strong interpersonal skills with an optimistic warmth and empathy
• Ability to remain calm under pressure and adapt quickly to changing circumstances
• Curiosity and eagerness to learn for the sake of learning
• A strong work ethic and pride in their work
• Detail-oriented with excellent time management and problem-solving skills
• Comfort with Excel or Google Sheets
• Flexibility to work nights, weekends, and holidays with the show schedule

Preferred:

• Box office experience in theater or live entertainment
• Experience with group sales or VIP packages
• Experience helping open a new venue or production
• A second language

What We Offer

• A one-of-a-kind work environment at one of New York City’s most exciting live entertainment destinations.
• Employee benefits package including health, dental, and vision coverage.
• Discounted tickets for friends and family.
• A culture built on inclusivity, respect, and fun.

Mike’s Big Apple LLC. is an equal opportunity employer, and we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.