Associate, Box Office & Guest Relations
Position: Associate, Box Office & Guest Relations
Location: On-site in New York, NY at Magic Mike Live Theater (268 W. 47th Street)
Availability: Full-Time and Part-Time, including nights, weekends, and holidays
Pay Rate: $24.00 per hour
Reports to: Manager, Box Office & Guest Relations
About the Company
Originally inspired by the hit film franchise, Magic Mike Live has evolved into a global entertainment phenomenon. Designed as a "360-degree" dance and acrobatic spectacle, Magic Mike Live reimagines the traditional male revue for a modern audience. The production combines world-class choreography, live music, and specialized technical design to create an atmosphere that is equal parts exhilarating, sophisticated, and empowering. Magic Mike Live is the flagship immersive production of Free Association Live (FAL).
FAL currently oversees the global expansion of Magic Mike Live, which has entertained over 2 million guests from 70+ countries with over 6,000 performances across its Las Vegas and London experiences and past engagements in Miami, Dallas, and Berlin since debuting in 2017. Beyond Magic Mike, FAL develops original, IP-driven live experiences across dance, music, and immersive storytelling.
Bringing heart, humor, and world-class storytelling to every performance, each FAL experience is designed to move people, set a standard of excellence, and defy expectations of what live entertainment can be.
For New York City, Magic Mike Live partnered with Authentic Hospitality, a New York City based hospitality group behind some of the city’s most revered venues (Pebble Bar, Jac’s on Bond, Ray’s), to create Greenlight Lounge, a cocktail experience that will sit adjacent to the theater. Welcoming guests for drinks and bites pre and post show, Greenlight at Magic Mike Live will bring Authentic’s trademark quality, creativity and originality to an iconic environment.
Position Overview
Our box office is often the very first impression of Magic Mike Live, whether on the phone, over email, or in person. As a Box Office Associate, you’ll welcome guests, help them find the right tickets and experiences, and answer their questions with warmth and care. It’s a hands-on, high-energy role for someone who loves people and pays attention to the details.
Key Responsibilities
- Welcomes and helps guests at the box office, on the phone, and by email (through Zendesk)
- Sells tickets, premium experiences, and add-ons at every price point
- Handles sales, exchanges, reservations, and group bookings accurately in Spektrix
- Knows the show inside and out, including venue and show policies, offerings, and accessible seating options
- Keeps guest information accurate and up to date in Spektrix
- Works both call center shifts and in-person show shifts at the box office
- Brings anything they can’t resolve to the Senior Associate or Box Office Manager
- Helps create a respectful, supportive, and fun team environment
Qualifications
Required:
- Experience in customer service, box office, retail, or hospitality (we welcome transferable skills and provide training)
- Warm, clear communication in person, on the phone, and in writing
- Ability to stay calm under pressure and adapt quickly
- Detail-oriented, organized, and good at prioritizing
- Curiosity and an eagerness to learn
- A love of live entertainment and the ability to have fun while taking the job seriously
- Availability to work evenings, weekends, and holidays with the show schedule
Preferred:
- Box office or ticketing experience in theater or live entertainment
- Experience with Spektrix or Zendesk
- A second language
What We Offer
- A one-of-a-kind work environment at one of New York City’s most exciting live entertainment destinations.
- Health, dental, and vision benefits for full-time team members.
- Discounted tickets for friends and family.
- Room to grow for team members who go above and beyond.
- A culture built on inclusivity, respect, and fun.
Mike’s Big Apple LLC. is an equal opportunity employer, and we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.