CALL CENTER AGENT

We are seeking highly motivated and customer-focused Bilingual Customer Service Agents (CSA) For our Korean/American Customers to join our growing team. The primary responsibility of this role is to provide concierge-level customer support through both outbound and inbound calls, with a strong focus on member retention, engagement, and overall satisfaction.

Key Responsibilities Conduct outbound onboarding and engagement calls to existing members, providing clear guidance on plan benefits, services, and available resources. Assist members with inquiries and ensure a positive customer experience through professional and empathetic communication. Handle inbound calls during overflow periods and provide timely resolution to customer concerns. Support various outbound campaigns, including: Member onboarding Appointment and schedule reminders Informational updates Member engagement initiatives Incentive and benefits communication Educate members on healthcare plan information and help simplify potentially complex Medicare-related details, particularly for senior members. Encourage member participation and engagement through informative and influential communication while maintaining a customer-centric approach. Accurately document member information and interactions to ensure proper account management and follow-up What We Offer Competitive compensation and benefits Supportive and collaborative work environment Opportunities for career growth and development Meaningful work focused on improving member experience and satisfaction Employer questions Your application will include the following questions: What's your expected monthly basic salary? Which of the following types of qualifications do you have? Which of the following languages are you fluent in? Do you have customer service experience?

Qualifications/Requirements: Qualifications: Excellent bilingual communication skills (Mandarin, Vietnamese, Korean and English) Strong customer service and interpersonal skills Ability to explain information clearly and professionally, especially to senior customers Experience in customer service, call center, healthcare, or member services is an advantage Comfortable handling both outbound and inbound calls Strong attention to detail and ability to manage customer information accurately

Remarks: If you are Interested, APPLY NOW!