Software Application Engineer (Changi Airport)
Must-have:PythonJavaC#PHPRemote
Your tasks
The Application Support Engineer provides software application support, troubleshooting, and enhancement implementation to ensure system stability and meet service level agreements.
- Provide software application support by troubleshooting and resolving bugs in maintained software applications to ensure operational continuity
- Implement application enhancements as required to improve system functionality and user experience
- Communicate effectively with end users, customer IT teams, and external support engineers to diagnose production issues and recommend solutions
- Resolve incidents promptly to restore services within contractual Service Level Agreement (SLA) timelines
- Collaborate with support team members and the Service Delivery Manager to address and rectify production issues efficiently
- Document and track incidents systematically, providing regular progress updates to stakeholders
- Coordinate and execute regular system maintenance and upgrade activities, including monthly maintenance, patching, hotfix testing, and deployments
- Perform impact analysis and conduct post-installation verification tests on monthly OS patches, updates, and software patch deployments to ensure system integrity
- Update project documentation in compliance with company Quality Management System (QMS) processes
Requirements
- Bachelor's degree in Computer Science or a related field with at least 1 year of software application development experience
- Hands-on experience with Java, PHP, Python, C#.Net, SQL/PLSQL, APIs (RESTful and SOAP), and shell scripting
- Proficiency in database management using SQL Server, MySQL, and Microsoft Access
- Experience with operating systems including LINUX and Windows Server
- Knowledge of application servers such as Apache Tomcat, WAMP, and WebSphere
- Proven experience in application support and user query management at L1/L2 levels
- Strong problem-solving skills with a commitment to a zero-defect mindset
- Excellent verbal, interpersonal, and written communication skills
- Ability to learn quickly and work effectively as part of a team
- Willing to work shift (Shift work can be done remotely)
- Working Location: Changi Airport
Other
Maestro HR damien lee tian hong R1106726 16C8462