Adhere to Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily task management or coordinate with related team for process verification and IOPs updated.
Handle incoming customer services queries, issues and exception management in timely manner as per KPI. Deliver a positive customer experience for all customers and ensure smooth execution by working...
Bachelor's Degree Graduated in Logistics, Supply Chain, International Business, or related field.
Have 1-2 years’ experience in Customer Service role in Shipping Line/Forwarders background.
Good communication (speaking and writing) in both English and Vietnamese. Additional Khmer language is a plus.
Passion in working with system, process and customers, with a careful and logical sense.
High spirit of ownership, proactiveness, continuous...
