Area CX Business Partner

Key Responsibilities

• Responsible:
• Responsible for the acceptance and application of global standards in local CX teams, including change management
• Open and constructive challenge of standardization practice that does not facilitate customer quality, increase efficiency and a digitization agenda
• Support Area CX Leaders to define local KPIs and ensure performance management cycles/tools are in place...
• At least 05 years of experience in Supply Chain Management / Operation Management / Customer Experience/ Continuous Improvement/ Project Management or similar roles in the freight forwarding and logistics industries.
• Continuous improvement mind-set and right sense of urgency capable to understand bigger picture of priorities and global constraints.• Process improvement & Project Management skills• Excellent understanding...