International Customer Service | 1pm to 10:45pm

At Madesa Móveis, we have been driven by passion, dedication, and innovation for over 45 years. The excellence of our work is the result of the numerous talents that make up our team. Together, we have been providing exceptional shopping experiences to our customers in Brazil and abroad, bringing more life to the daily lives of thousands of people. Our employees are the foundation of who we are and what makes us better every day. Therefore, we constantly value and train our team so that each person can develop their maximum potential. Do you like challenges to develop yourself as a professional with growth opportunities? Come be part of the Madesa Team!

Responsibilities and duties Perform customer service in English/Spanish via online chat, email, and telephone; Control all existing customer service tools in order to maintain the quality of the brand's service to the end consumer; Collaborate in achieving efficiency and quality indices in customer service. Other administrative demands of the sector.

Requirements and qualifications For this position, we expect you to have: Availability to work in person from Monday to Friday, from 1pm to 10:45pm - with shifts on weekends; Intermediate or Advanced English and/or Spanish; High school in progress or completed; Ease of communication via internet and telephone; Knowledge of computer resources, email, and Office package. But it will also be great if you have: Ease of working in a team; Experience in customer service.

Additional information

BENEFITS Here at Madesa, we care deeply about the health, satisfaction, and well-being of our employees. Did you know that we have an extensive portfolio with more than 25 benefits for you to enjoy? Among them are personal and professional development, care for your mental health, and care for your family. Cool, right? Check out some of the benefits you can enjoy:

REMUNERATION:

• Competitive salaries
• Attendance Bonus
• Annual PLR

HEALTH: • Health insurance for employees • Dental insurance • Pharmacy agreement • Flu Vaccination Campaign • Medical and outpatient care • Psychological care

DEVELOPMENT: • Internal Recruitment Program • Biblioteca Madesa • Education Allowance • Language Allowance • Workshops and courses • Movimente – Leadership Development Program • Career Plan • Partnerships with Educational and language Institutions

WELL-BEING AND QUALITY OF LIFE: • Internal Cafeteria • Chartered transport (check below which lines are available per shift) • Rest Area during breaks • Go by Bike! • Maternity leave extended up to six months and paternity leave extended up to 20 days • Maternity kit • Relationship and integration actions: Family Day, Year-End Event, Children's Day; Sustainability actions.

OTHER CONVENIENCES: • Private parking • Discount on the purchase of Madesa furniture

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TRANSPORT LINES Schedule 1pm to 10:45pm • Bom Princípio • Feliz • São Sebastião do Caí • São Vendelino • Tupandi • Vale Real